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Business Profile

Hotel Reservation

Quality Inn

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hotel Reservation.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/20/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Originally was going to stay at hotel for 4 days. Hotel put $384.48 on hold on my card. Next morning I checked my bank and they also added $****** on hold. There was no reason for this. When ask at front desk they claimed they did not do this. I showed them the bank transaction to prove they did. I did call the bank to verify. They supposedly wrote a credit but processed the $384.48 as a sale. This left the ****** still on hold. The room was $79.99 a night. I had to check out after 2 days due to an emergency early in the morning. I went back to the hotel later that night to get a receipt and was told because I check out after 2 days they were changing the rate to $120.00 a night after I had already checked out. After 4 days they still have all my money. I did check with my bank and nothing has been credited. They basically tried to steal the $****** thinking I would not notice.

    Customer Answer

    Date: 03/19/2024

    The hotel in question is at 

    quality inn

    **************

    ***** colorado

    the hotel now claims I stayed 5 nights but I only stayed 2. They also claimed I paid cash and they have a no cash returned. I used a credit card. Everytime they are talked to they have a different story in why they are keeping to rest of the money

    Business Response

    Date: 04/07/2024

    Our records show he was charged only ****** for his stay he got a special rate. The special rate applies only if he stays the nights he book. If he leaves early the computer automatically charges the higher rate. He was informed of this when he checked out. He could have disputed with hid cc company. we have no proof he did that. also he tried to dispute with ******, But when choice tried to get ahold of him they had no luck. *************** BOOK AS A ******* RATE AND IF HE CHECK OUT EARLY THEN HE HAVE TO PAY REGULAR BAR RATE AND THAT WAS ****** + TAX SO IF HE LIKE THE WILL REFUND THE DIFFRANCE. AND CHOICE HOTELS TRYING TO CALL ME BUT PHONE GETTING DISCONECT. LOOKS LIKE THEY WORK HOME.

     

    Thank you

    Customer Answer

    Date: 04/08/2024

     
    Complaint: 21437524

    I am rejecting this response because:
    These people are crooks. They sent an invoice to choice hotels showing I was there for 6 days. I have the original choice hotel paper showing I was there only 2 days also a letter from my company showing I was there 2 days not 6. There was no one up when I checked out and was told nothing.  They also told choice hotels I payed cash and there was no refund for paying in cash . They  are doing everything they can to keep all my money. They also took another $261.36 and held it for another 6 days they were not authorized to do. Check there reviews and you will see they have done this to other people as well 
    Sincerely,

    ***************************

  • Initial Complaint

    Date:04/03/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Congratulations *****, you are on your way! Your hotel room reservation at Quality Inn is confirmed.Your reservation details are below.Guest Details Name: ********************* Contact Email: *********************** Reservation Details Booking Status: CONFIRMED Reservation Number: R1350371401 Itinerary Number: ************* Check-in Date: Friday, September 8, 2023 Check-out Date: Sunday, September 10, 2023 Hotel Details Quality Inn ***************************************************** ** Room Details Room 1 ******************************************* Room, 2 Queen ***** *** Smoking Guests: 3 Adult(s), 0 Children Please note: Preferences and special requests cannot be guaranteed. Special requests are subject to availability upon check-in and may incur additional charges.Payment Details Room Sub Total: USD $202.54 (excluding taxes and ****************** USD $54.42 Sub Total: USD $256.96 Service Fee: USD $19.99 Total: USD $276.95 (including taxes and fees)We have charged your credit card for the total amount of this reservation. All prices are displayed in USD. The charges to your credit card were made by Travelscape ********************** By confirming your booking you have agreed to Reservations.com Terms of Service.Hotel Cancellation Policy This rate is non-refundable. The $19.99 service fee from Reservations.com included in the total is non-refundable. The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees. Any partial hotel stays is subject to be charged for the full reservations amount.I understand I agreed to the terms. However, immediately when I realized that I wanted *********************** I contacted reservations.com and Quality Inn. Told them the honest mistake and nothing could be done. I am just wondering if I can get anywhere with this. So So sad that a well established business could not help me out with a refund. Thank you for your help.

    Business Response

    Date: 04/16/2023

    As you can see in the attachment the reservation for ********************* is through a third party (Expedia), We do not receive any payments from *********************, and so it is a no cancel reservation. We cannot make any modifications to this reservation. Modifications are subject to third party company(please try contacting them). As there is no transaction record between Quality Inn and ********************* a refund cannot be provided. 

    Customer Answer

    Date: 04/17/2023

     
    Complaint: 19885731

    I am rejecting this response because:

    Sincerely,

    *********************

Quality Inn is NOT a BBB Accredited Business.

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