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Business Profile

Auto Body Repair and Painting

Highlands Ranch Collision Center, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/07/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My 2010 ****** RAV4 had a warrant recall for the paint which was flaking off in chunks. The ****** dealership arranged to have it repainted by Highlands Ranch Collision Center. I scheduled to drop my car off on July 20th and was told that it would take 3-4 weeks to complete. In the meantime, I had to rent a car which ****** would later reimburse me for. 4-weeks came and went without a single communication from anybody. I had to call THEM to see what the status was and every time I was told that it would be one more week. It's now been 7-weeks and I have a $3000 Hertz rental bill that grows by the day and NO estimate of when my car will be done. 4-weeks ago, I was told that my car was disassembled and ready for paint. I was told the exact same thing yesterday, September 6th. Every person that I've spoken with has been incredibly rude and not at all forthcoming with information. I do know that there was at least a 1-week delay because they broke something on my car and had to order parts. That's ANOTHER issue; when I asked about the broken part(s), I was told "well, that's the auto body business". Worst experience I have EVER had with any type of company

    Business Response

    Date: 10/05/2022

    To whom it may concern, we did address Mr. ********* concerns and explained the reasons for the delays. He has picked up the vehicle and to our knowledge he is satisfied with the repairs and explanations to resolve the issues. If you need anything further please let me know.



    *****************

    Highlands Ranch Collision Center

    Customer Answer

    Date: 10/07/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    **** was a pleasure to work with and explained everything to my satisfaction and then some. 

    I chalk this up to simple miscommunication and would highly-recommend Highlands Ranch Collision!

     

    Sincerely,

    *****************************

Highlands Ranch Collision Center, Inc. is BBB Accredited.

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