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Business Profile

Auto Repairs

Rains Precision Motorsports Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/03/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    we had this company do a complete motor rebuild, new heads, pistons, new cam, lifters, crank, etc. We had it towed to them on 7/2/20,they had the vehicle for 9 months and we paid 15K for the rebuild. We got the vehicle back on 4/2/21 and it broke down/failed again on 8/15/22. We contacted RPM and scheduled an appointment and had it towed to RPM on 8/25/22 for them to do a diagnostic on it. My vehicle sat outside RPM for 7 months with no diagnostic done, no communication done. I emailed them to get an update, I text them to get an update, I called to get an update, I went to their shop to get an update and no response. After attempting for 7 months to get some information as to what is wrong with my car I had it picked up and towed to another company. We sent an email to RPM letting them know what the mechanic found wrong with my car and it was due to poor workmanship form RPM that caused catastrophic failure. We asked that they respond within 3 working days (by 6/30/23) to give them a chance to make things right and we have yet to hear back from them. When we had our engine rebuilt by RPM *********************** stated that they stand by all the work that they do. We are asking them to keep at their work and pay for the repairs that need to be done since we would not be in the situation ha the work been done correctly.

    Customer Answer

    Date: 08/14/2023

    Hello,

    We have finally been in communication with RPM.  We are hopeful that since RPM is now communicating with us that we will find a positive resolution.  We would like to hold off on posting anything on the BBB site until we give RPM a chance to make things right.  Can we put our complaint on hold?

    thank you,

    *** & ***************************

    Business Response

    Date: 08/23/2023

    We have been in contact with the customer as of ****** . They were contacting us via our old and no longer used email. This vehicle failed outside of our warranty period but we are still working to find a reason for the failure and working towards covering their out of pocket cost and helping them fix the vehicle and get them back on the road.

    Customer Answer

    Date: 08/23/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

Rains Precision Motorsports Inc. is NOT a BBB Accredited Business.

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