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Business Profile

Consignment Clothes

Turn Style Consignment

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consignment Clothes.

Complaints

This profile includes complaints for Turn Style Consignment's headquarters and its corporate-owned locations. To view all corporate locations, see

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Turn Style Consignment has 2 locations, listed below.

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    • Turn Style Consignment

      5066 S Wadsworth Way Unit 115 Littleton, CO 80123-1228

    • Turn Style Consignment

      151 W Mineral Ave Ste 100A Littleton, CO 80120-4523

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:06/12/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I brought items into this store on 4/19 and 5/7 to consign. When you go to bring items into them, they do not itemize what you're bringing nor are pictures taken. I wrote down for myself what I took in. I brought in a ***** purse, Lululemon yoga pants and another name brand items. I went back into the store before 60 days when they **** the items down (they donate after 90) to see what was sold and still on the store to see what was still there. Out of 9 items, I found 1. Nothing is on the floor yet they're telling me my stuff has not been sold. I asked about my ***** purse and Lululemon yoga pants and was told they didn't know. The ***** purse would have been in the display case where they keep high end items and it was not there. The guy looked in the back and also said it wasn't there. This is a very unethical establishment. Apparently it says somewhere in the contract that they're not responsible for items that are lost or damaged. Which means somebody's walking around with my ***** purse I got $0 for. There are more and more reviews on Yelp about this happening. Something needs to be done! I told the guy I would be filing a complaint with the BBB and his response was "ok".

      Business Response

      Date: 06/25/2024

      Hello ***** we are very sorry that you had a bad experience with us. If you would like to come in and give us a opportunity to make it right on the purse we would like to do that for you. We also located your other items that are on the floor if you would like to pick those up as well. Again we apologize that you had a bad experience with us. You can come in any day that works best for you. 

    Turn Style Consignment is NOT a BBB Accredited Business.

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