Complaints

This profile includes complaints for Corporate Housing by Owner, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Corporate Housing by Owner, Inc.

  9249 South Broadway #200-416 Littleton, CO 80129

• 

  Corporate Housing by Owner, Inc.

  9249 South Broadway #200-441 Littleton, CO 80129

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/19/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The reason behind my dissatisfaction with CHBO was the services I received early on with the photographer and writer and ******* Video and previous agent. See below. Photographer - I had to tell him to take pictures of the Courtyard. He also did not take any pictures of the surrounding areas. I had to make a trip to the property to take pictures of the area restaurants/movie theatre/park. Lastly the pictures he took made the rental unit seem smaller than it actually is. Not very attractive at all. Also no guidance was received by the previous assigned CHBO agent on how to show the property.Writer - The writer wrote a very generic representation of the property. Almost looked like a copy and paste. Made no mention of the walkable restaurants, movie theatre and more importantly direct access to the Red Line *************************. CHBO Dashboard showed a lot of traffic but I definitely felt like I lost out on a lot of potential renters due to the fact that the above information was left out.******* Video - honestly I have to say this was a joke. It was a slide show. Something today's technology would allow me to recreate in minutes.This is the main reason...Previous agent - I was assigned an agent who did not work full time but I paid a full time price. This was unacceptable as the agent was not available on certain days and definitely not responding to my queries.I am requesting a refund for the reasons above.

  Business Response

  Date: 01/26/2023

  We have reviewed your complaint and during our research and found that CHBO has done everything that was promised.  The reason CHBO does certified photos is to certify the property, Property owner, and Property location for our corporate clients looking to validate the property owner.  This we have done.  We only photograph the actual property and not the surrounding area as stated in our CHBO photo terms which I see that the Trinidad has agreed to our CHBO photo terms and conditions which outline this process before we started.  The photos are very large .jpeg files and we can send these to you if you'd like.  As far as the agent, **** was re assigned to your account upon your request. She has also agreed to the terms and conditions and no refund policy prior to purchasing a platinum package.  CHBO has also honored the 30-day guarantee to find a renter and have added this to Trinidad's account.  

   

  Sincerely,

  The CHBO team.

  Customer Answer

  Date: 01/26/2023

   
  Complaint: 18857190
  
  I am rejecting this response because:I was assigned a part time employee when I paid a full time employee price. A part time employee was not noted in CHBO terms and conditions. **** was assigned only after I had complained about paying a full-time employee price and getting a part time employee.  Also, I do not agree about the experience I had with CHBO. It was extremely unprofessional. I would not recommend this company. Please also note that I did try to call the owner and he refused to call me back.  
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 02/14/2023

  Based upon the evidence we've reviewed, CHBO agrees to a full refund provided this BBB Complaint be removed.

  Customer Answer

  Date: 02/17/2023

   
  Complaint: 18857190
  
  I am rejecting this response because:

  As I mentioned to the BBB representative over the phone...  I truly feel like I am being blackmailed. 

  The company admitted after their re-review they are at fault.  I will accept the refund without being blackmailed.  They can mail a check to *************************************************************

  I also request the company not reach out to me directly.  They also emailed me this response.  BBB vehicle should be used for communication about this matter.

  
  Sincerely,
  
  *******************************

  Business Response

  Date: 03/06/2023

  Hi Trinadad, 

   

  I'm sorry you feel this way.  CHBO is a very reputable company and we're here to help get properties rented.  We have taken the professional photos of your property with the intent to find a corporate client renter for your property.  You should have received a full refund for your troubles.

   

  Sincerely,

  *******************

  Customer Answer

  Date: 03/10/2023

   
  Complaint: 18857190
  
  I am rejecting this response because:  I have not received a full refund.
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 03/17/2023

  I've tried to reach out to the card holder because we need to confirm card holders account information, but now reply.

  Customer Answer

  Date: 03/22/2023

   
  Complaint: 18857190
  
  I am rejecting this response because:

  Voicemail left made no mention of needing to confirm card holders account information.
  

  I will call **** tomorrow to provide the credit card number where the charge was originally made to have the refund processed.
  

  
  Sincerely,
  
  *******************************

  Business Response

  Date: 03/23/2023

  The customer ******************************* has been credited 100% of her CHBO platinum package fee.
  
  Please see the transaction type:  **************************************** STATEMENT ==========
  It is not recommended that you ship product(s) or otherwise ***** services relying solely upon this e-mail receipt.
  
  ========= GENERAL INFORMATION =========
  Merchant : CHBO (1234130)
  Date/Time : 23-Mar-2023 11:55:48 PDT
  
  ========= ORDER INFORMATION =========
  Invoice : 
  Description : CHBO - Platinum - Annual Listing for 12 month(s) , CHBO User *********
  Amount : ****** (USD)
  Payment Method: MasterCard xxxx3735
  Transaction Type: Credit
  
  ============== Line Items ==============
  
  ============== RESULTS ==============
  Response : This transaction has been approved.
  Auth Code : 
  Transaction ID : ***********
  Address Verification : AVS Not Applicable
  
  ==== CUSTOMER BILLING INFORMATION ===
  Customer ID : ******
  First Name : TRINIDAD
  Last Name : *******
  Company : 
  Address : *************************br>City : ***********
  State/*******************
  Zip/Postal Code : 21620-1430
  Country : *************
  Phone : 
  Fax : 
  E-Mail : *****************

  Customer Answer

  Date: 03/29/2023

   
  Better Business Bureau:

   

  Refund Received.

  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  
  Sincerely,
  
  *******************************