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Business Profile

Department Stores

Nordstrom

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Department Stores.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/18/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to express my frustration and deep disappointment with a recent experience I had as a loyal Nordstrom customer. I purchased a pair of ***** sunglasses online with the option to pick up in-store at the Nordstrom Rack located in the *************, *******. To my shock, when I opened the package, the box was completely empty.Feeling understandably embarrassed, I immediately returned to the store, only to be treated poorly by the manager on duty, who made me feel as though I was lying. Despite the clear issue, I was informed that the store could not help and that I needed to contact ************************ for a refund. This led to multiple calls with .com customer service, where I was treated unprofessionally and repeatedly redirected back to the store.Finally, I received a more helpful response from the manager at the *********** Nordstrom location, but due to the issue originating with the ************* store, she referred me back to the store manager there, ****** ******. My interactions with *** ****** were even more concerninghe hung up on me during our first conversation, and when I was finally able to speak with him, he raised his voice and again directed me back to .com without offering any resolution. Additionally, when I requested to speak with a supervisor, I was told there was nothing further they could do for ***** a long-time Nordstrom customer and someone who works in customer service myself, I am shocked and appalled by how this situation has been handled. The lack of accountability, respect, and professionalism Ive encountered throughout this process is unacceptable.

Nordstrom is NOT a BBB Accredited Business.

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