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Business Profile

Exercise and Wellness

Amethyst Aerial Arts, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exercise and Wellness.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/11/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    From Feb- *** my daughter took aerial classes at ********. I purchased what I thought was "4-packs" as they were advertized as such on the site. However, the purchase was recurring. For the months of April *** and June I was charged for 2 recurring monthly memberships without my knowing. When I brought this up to the owner she refused to refund me for both "memberships" I asked her for the form that I might have signed agreeing to a membership which she could not provide. As our last visit was one time in early ***, I feel that the owner charged my card on purpose for *** twice without my knowledge and continued to do so in June. This is a fraudulent business practice. I would like to be refunded for the secondary membership in *** and refunded for both in June. Total refund of $430.50 ($143.5 each)

    Business Response

    Date: 07/13/2024

    Both of the memberships (monthly passes - we have a contract stating this is an autopay charge which ******* acknowledged) we purchased by Crystal - not charged by an employee of the company. She physically had to submit payment for both and select both at check out. Several of our members have multiple passes because their children take 8 classes as opposed to 4 per month. When she reached out we immediately cancelled both membership's auto payments so that she will not be charged again. 

    Additionally, she is NOT a client of Selenite Studio but of Amethyst Aerial Arts LLC. So this complaint is being filed under the incorrect business. 

    Customer Answer

    Date: 07/14/2024

     Complaint: 21942480


    I am rejecting this response because:

    As I only had one person attending, very infrequently, and **** is likely a savvy business woman who audits her financials monthly, I have very little doubt that she knew I was overpaying, and had 2 "subscriptions" that were unused. Also the package I purchased was a "4 pack" and I certainly did not agree to get charged monthly. As far as this being a separate business, it is one and the same, as they are run out of the same place and with same ownership. 

    I would like a refund. 

    Sincerely,

    ***********************************

Amethyst Aerial Arts, LLC is NOT a BBB Accredited Business.

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