We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Family Practice

Columbine Family Practice

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Family Practice.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Lindsay M

    Date: 09/26/2024

    I called this practice for more information regarding the Biote pellets that they provide. The scheduler I spoke with said he could set me up with a free consultation and scheduled the appointment. When I arrived, the front desk asked for my insurance information which I provided, but I asked to confirm that the appointment was a free consult and they stated yes it was. A week later, I received an explanation of benefits from my insurance company which they had billed, and which leaves me with a co-insurance amount. I called the practice back to ask why this happened when it was supposed to be a free appointment, and the front desk did confirm again that yes it was supposed to be free and she would have their manager call me back. The manager called me back and apologized but said that the appointment is definitely not free, and she would retrain her staff. But at this point, I still had a co-insurance amount that I was not anticipating and she said there was nothing she could do. Now, this outcome would be upsetting and disappointing enough on its own. But the manager proceeded to tell me that her advice would be that next time I ask the right staff person who actually knew if it would be a free appointment or not so I didnt run into this again. Are you kidding me? I told her in no way was this my fault - that two of their site staff confirmed it was free, and how on earth would I know who the right person to ask would be? I cant trust that their schedulers and their front desk dont actually know? Shifting their blame onto me is completely outrageous, on top of sending a bill for a supposedly free appointment. Obviously, will not be returning and would not recommend.

Columbine Family Practice is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.