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Business Profile

Internet Service

TBT Global Tech Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Service.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/29/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Service was cancelled in Oct 2023 but billing and late fees continue to be sent with a balance owing of $227 for services not rendered.Several attempts made via phone and email to close issue with TPT SpeedConnect. No response to calls and emails returned.

  • Initial Complaint

    Date:01/04/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I continue to get bills from them this an internet company, which weve had for years. My service wasnt working in the middle of July,2023 and I tried contacting them by phone and email about my service disruption, but the automated system wouldnt let you through and told you to call during business hours even though I was I emailed a few times and tried calling to cancel even sent a note with my last bill.. tried again today and Ive left another message to be returned like they tell you to but no one ever returns the calls.. Im an really frustrated and dont want my credit to be effected by this.. I pay my bills and they continue to add late fees.. what do I do? My acct. number is ***** .

  • Initial Complaint

    Date:11/09/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Have been unable to call, email or contact business to cancell service since Nov 1, 2023. I believe that they are closing down and not talking to anyone. Several complaints through ******** BBB. It will not except payment, but will continue to bill me and encure late fees. Technical, billing or any department does not answer phones, it puts you on automessaging and disconnects.

  • Initial Complaint

    Date:10/19/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has continued to bill us even though we cancelled our service with them months ago. We tried to call their office but the message always said they were closed. We sent a registered letter that was signed for and we tried at least 20 times to go through their portal which never worked. They only have a PO Box address. We got a new service provider 2 months ago and TPT is still trying to bill us.This company has multiple complaints and comments on ******** about the same issue with many customers.They have to be stopped!

TBT Global Tech Inc is NOT a BBB Accredited Business.

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