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Business Profile

Motorcycle Dealers

Grand Prix Motorsports, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motorcycle Dealers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/21/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a brand new 2024 Kawasaki ninja 650 from this dealer on May 31st. I rode the bike for 3 weeks before it had a problem with the engine. I took it in on June 19th and explained what had happened with it. I got it back on June 22nd and was told it was repaired, I rode it for 15 minutes before it had another problem and I had to tow it back same day. I was expecting that they would expedite my repair since it was supposed to be fixed already. Its been a month now and Ive had to fight just to get the status on the bike and they have no progress on it done! Ive asked for a replacement since its a brand new bike and it should not have these kinds of issues!! Ive made my first payment on it and I dont even have it. I need something done now! This is poor service! And I refuse to get this bike back now. I dont trust the repairs they have done on it and I want my money back or a replacement.

  • Initial Complaint

    Date:08/31/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 2021 General XP 4 ****. It was one year old with **** miles on it. I have had nothing but problems to wit:-I am now 400 miles into the machine and have spent $8,000 in repairs with roughly 2 months of down time. Parts continue to break at a rapid rate. They knowingly sold me a lemon. 1) They did not disclose to me it was a rental unit until after I purchased it. I felt this was unethical, as I would not have paid as much for the machine as I did (I assumed it was owned and maintained normally).2) I have had nothing but problems with the machine. I have poured thousands of dollars into it. I do not do anything crazy with the machine, I tote around with my little kids on normal dirt roads. It has only been in 4WD one time.3) I contacted management about all of the problems with the machine and they (putting a long story short) said the machine was in pristine condition when it was sold to me. So after putting on roughly 400 miles, 99% of which is with two little kids in the back in 2WD on dirt roads, I caused all of these problems? They would not buy the machine back at a fair market value.4) I was a member of their winners club or whatever it is called so was using their shop to fix said issues. Each time something was forgotten and here are examples:-windshield installation. After paying 1k for a windshield, they forgot to install it and called me to come pick up the machine stating it was done.-Left my compressor and tool bag out of the machine and in the shop.-Completed a major repair and did not finish it. When I took it out again it was apparent it was not fixed, as there were grinding sounds. They forgot to tighten key parts. I dropped the machine off AGAINl. I am stuck with a machine that constantly breaks from routine use and when I contacted management, they did not want to rectify it.

Grand Prix Motorsports, Inc. is NOT a BBB Accredited Business.

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