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Review fromMICHAEL M
Date: 08/25/2022
1 starMICHAEL M
Date: 08/25/2022
I have been a customer of this location for several years now, my last few visits have not been good. I bought new tires at the beginning of the year, a bubble formed on the sidewall and it took them a month to schedule me an appointment to get it replaced with a warrantied tire, which they then charged me a few hundred to mount. Not what I would call good service.Then I paid them to see what was going on with my **, they charged my 600 and said it was all good. Within a day or two the ** was blowing heat again. Once again they were over booked and unable to get my car in, in a reasonable time frame. While waiting for another window of opportunity, my Serpentine belt shredded. I had it towed in and the issue is the compressor for the ** system came apart and destroyed the serpentine and some pullies. This problem is a ******* fix, and when I told them they needed to handle this, as this is 100% their responsibility, they told me the best they could do was ****** off. This is BS. This location will definitely loose me as a customer and I will make sure everyone knows to go elsewhere.
Mercedes-Benz of Littleton
Date: 10/12/2022
Thank you for the feedback and sorry if you were disappointed with the servicing. Customer satisfaction is a top priority. The records indicate ** compressor bearing failed (approx. 110k miles). Diagnostics concluded the bearing failure was not caused by the ** re-charge but rather was worn and failed. We would be glad to discuss this further and appreciate your business. Thank you. ************************* General Manager ************.MICHAEL M
Date: 10/22/2022
I appreciate the follow up, and understand things do wear out. However, being charged 600 a few weeks prior to recharge the system as nothing was found is sad and also not being credited that money on the new unit was just stealing.
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