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Business Profile

Painting Contractors

Helix Painting
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/27/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Aug 2022 work was started 10/11/22 $8650 09/16/22 $9000 Work included removal of popcorn ceiling, retexturing and painting interior. Numerous issues occurred during this project. Some were resolved others were not. I tried to contact Helix recently, due to a warranty issue. They will not return my calls. The paint on the master bathroom ceiling is turning brown around the skylight. I would like the bathroom ceiling repainted with the correct paint. There was also an issue with a corner in the main entrance where it looks like the drywall tape is coming up I dont know how or if this can be fixed

    Business Response

    Date: 08/01/2023

    Hi ****,

    We apologize if your calls to Helix were not returned. The project manager on your project is no longer with Helix. I believe you are scheduled to meet with 2 members of our team tomorrow. Hopefully they will be able to address your concerns and resolve any issues. 

    Thank you!

  • Initial Complaint

    Date:07/18/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We were told yesterday 7/18/23, after our project began (caulking, primer, tape, siding and trim removed, etc.) that it will now be TWO weeks before our job can be completed because the team arrived unprepared, without 18' of the needed lumber. We were informed that this project would take less than three days.

    Business Response

    Date: 07/19/2023

    Hi *******,

    I believe you have spoken with **** and *** regarding your concerns and these issues have been alleviated at this time. If there are any remaining issues, please reach out to **** to have them resolved. 

    Thank you!

    Customer Answer

    Date: 07/20/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************************

Helix Painting is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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