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Business Profile

Pet Supplies

Pet Releaf

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pet Supplies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/10/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I order medication for my emotional support dog and have received nothing even after complaining over and over again. I have requested numerous time to be refunded and til this day have received nothing. This company is steal poor money and not then we receive nothing in return!!!Here is a copy of the purchase:The delivery date was supposed to Dec 28, ***** but never arrived.I need my money refunded!!!Order #IO_1016870] (12/24/2023)ProductQuantityPriceDaily Releaf 200mg Hemp Oil1$35.99Subtotal:$35.99Shipping:Free shippingRoute Shipping Protection:$1.95Tax:$0.00Payment method:Credit CardTotal:$37.94Note:NOTIFY WHEN DELIVERY ARRIVES THANK YOU Billing address ************************************************************************************ 103 ************** ***** ********** ************************** Shipping address ************************************************************************************ 103 ************** *****

    Business Response

    Date: 01/31/2024

    This was in our Junk folder and we did not see previous complaint.  


    *************** complained that she had not received her order with my customer service team.  She yelled, cussed, and threatened my employee in the attached emails.  I was asked to respond to her since she was very aggressive (attached).  At the time, the tracking on the order was showing that it was undelivered due to the address provided being a vacant address.  We asked *************** several times to verify her address and she only responded by cussing at us.  She purchased Route shipping protection and I explained to her in my email response that she could file a claim on the order and be reimbursed, however she never did so. 

    We received the package back to our facility as undeliverable/vacant address a few days later and processed her refund on 1/9/24 at 11:15am for the cost of the product purchased minus the cost of paid shipping by Pet Releaf.  

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