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Business Profile

Physical Therapist

Functional Performance Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Physical Therapist.

Complaints

This profile includes complaints for Functional Performance Center's headquarters and its corporate-owned locations. To view all corporate locations, see

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Functional Performance Center has 2 locations, listed below.

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    • Functional Performance Center

      6169 S Balsam Way Ste 110 Littleton, CO 80123-3000

    • Functional Performance Center

      2224 S Fraser St Unit 6 Aurora, CO 80014-4532

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:03/21/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received treatment from Functional Performance Center for 14 sessions between 1/23-3/9/2023. The office manager, after having checked my insurance, informed me that my coinsurance would be $68 until my deductible was met then roughly $14-16 thereafter. My deductible of $250 was met well before seeking treatment yet I was charged $68 for all 14 sessions. When I expressed concern to the billing manager and office manager, the billing manager informed me that the front desk had made an error with the charges but I'd have to wait until my insurance fully processed all claims. Despite acknowledging I was grossly overcharged for services, the billing manager has refused to refund me.

      Customer Answer

      Date: 03/24/2023

      Good morning.

       

      My complaint has now been resolved. The owner of the practice intervened and refunded my overpayment. I'm very satisfied with this response.

       

       

       

      *********************************

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