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Business Profile

Baker

CoffeeCakes.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Baker.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/24/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Coffeecakes.com sent me a cake I never ordered, and charged it to my charge card! I did order a cake from them at ***************, and it was delivered. IDID NOT ORDER ANY TYPE OF SUBSCRIPTION OR MULTIPLE CAKES! I WANT THE MONEY FROM THIS CHARGE PUT BACK INTO MY ACCOUNT IMMEDIATELY, OR I WILL SUE! I also want to rate them with BBB!

    Business Response

    Date: 05/21/2025

    We have reviewed the customers complaint regarding order #*******, which was placed on April 5, 2025, at 4:40 PM via our Online Store. Based on the tracking details associated with this order, the product was successfully delivered. For reference, we have attached the *** delivery confirmation, including a picture of the delivery note.

    Tracking **************************************************************************************************


    Additionally, our records indicate that the customer has never reached out to our customer service team. The only correspondence we were able to locate under the provided email address was an inquiry received today via the Better Business Bureau (BBB).


    Given these details, we kindly urge your company to review the matter and assist in resolving it in our favor. Please let us know if you require any further informationwe are happy to cooperate fully.

CoffeeCakes.com is NOT a BBB Accredited Business.

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