We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Roofing Contractors

Statewide Roofing and Construction LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Roofing Contractors.

Complaints

This profile includes complaints for Statewide Roofing and Construction LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Statewide Roofing and Construction LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/16/2024

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Statewide approached us after the storm in May of 2023 about home repair for the damage- They had inspected our roof and replaced the roof- the workers did a fine job. The company itself as far as communication, following up, and closing processes has been awful. If you try to call any number listed on their website you receive a busy or no service signal- or you are directed to voicemail. Statewide claims they cover several states- none of which their extensions seem to work. We promptly paid Statewide their money down, and had to DEMAND a final invoice which took months to receive to close the claim with our insurance company, and to get the final payment to Statewide. After all that was completed- IN OCTOBER of 2023- we find out there is a Mechanics Lien waiver on our home still- I finally got a woman who signed off on the waiver stating it was complete. FAST FORWARD to April of 2024- almost a year last- and we find out while trying to sell our home the lien is still on our home. Luckily there has been a contact at the office trying her best to assist. we're now going on 3 weeks of trying to get this lien waiver lifted through the Iowa Secretary of State. This has cost a ton of time, and resources, and will involve legal action if not resolved timely.

      Business Response

      Date: 04/27/2024

      Statewide Roofing and Construction LLC has been working with this homeowner very diligently to get to the bottom of the true issues. 
      As we are looking into bettering the communication on our end, with the support from the State of Iowa and there perticular protocols in legal requirements to also provide more education and stream line access to the lien process as a whole. All the parties involved where very pleasant. We all pulled together to handle this situation in the best possible manner. We will continue to work on our business strategies and practices to ensure we are consistent in delivering our clients the best possible results. 

      Customer Answer

      Date: 04/29/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********. I hope through this experience, the business does l revamp their policy, process, and procedures. The work performed by Statewide was quick and satisfactory.

      In the end, it still took nearly a year to get a lien waiver off our home. My bank ended up closing the waiver as to not hold up the sale of 2 homes any longer. I still find it rather peculiar that many of the phone numbers listed and provided for Statewide via their website, and main line extension numbers are either busy, disconnected, or go straight to voicemail. I am still disappointed in the lack of communication from the owner/operator of this organization.

      I will however give a special than you to Becca at Statewide, because of her due diligence and being extremely helpful to me, I am thankful.

      Again, I hope this entire situation gets figured out for the customers that still have lien waivers against their homes.

      Sincerely,

      **********************

    Statewide Roofing and Construction LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.