Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/18/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a guaranteed rental agreement contract with Financial Holdings LLC.on march of 2022 for $ ********** A trust fund was established in my mane in my bank account including the price of the sale. First I had to wire$ ******* to intercam as payment.Another attmpt was made to close the sale for another $4930 as payment for the sale to be close s was followed 8 other attmpts were made to close this sale and each one required another fee to be paid at the end I send more then $100,000.00 this last contact was made on june 2023.After that they no longer anwer the phone or Emails.

• Initial Complaint

  Date:11/03/2023

  Type:Order Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a Guaranteed Rental Agreement contract with Financial Holdings LLC., ********************************* and ********************************* in June of 2022 for the least of ten **** points biennially. A trust fund was established in my name in a bank in ****** including the price of the sale. Any expenses, fees or taxes were to be paid by **************. When the *************** proceed to close the sell the ****************** applied a tax on the funds which had to be paid by me. They would not accept payment from ************** so he deposited that amount into the trust. I had to wire $4250. to Intercam as payment. Another attempt was made to close the sale and another fee was required before the sale could be closed. This fee was in the amount of $4504. The same procedure as before was followed. Four other attempts were made to close the sale and each one required another fee to be paid. Before I made payment of the fee, I was assured by the ****************** that other clients were paying the fee and closure was accomplished. I was even given names and phone numbers of contacts to call to verify their successful closure and receipt of their money. Before I paid the fee for the 6th attempt to close the CEO's of each company agreed to pay any other fees that might be applied. Thus I paid the required fee. At the 7th attempt to close the sale I refused to pay the fee and told the agent to get the money from the CEO's. They never paid. One of their agents called and convinced me that he could get the fee reduced and the sale closed. I paid the fee of $6500 to Intercam. After about a week later he called and said he was not successful, but he could get it done for another $8500. I refused to pay and told him not to call me unless he had closed the sale and was sending me the sale price plus all the money I had paid out in fees. This last contact was made on October 31, 2023.

  Business Response

  Date: 12/07/2023

  Good morning to whom this may concern,
  
  
  
  We appreciate the efforts of all individuals involved in the transaction including the BBB organization that for years has protected consumer rights.
  
  
  
  At this moment we are working together with the client who filed the complaint to find a solution and fix the problem he has expressed. The details of the resolution have been presented to him and are still under negotiation trying to appeal to his request on how to fix the issue.
  
  
  
  Further information may be posted, or presented by us shortly.
  
  
  
  Best regards, 

  Customer Answer

  Date: 12/12/2023

   
  Complaint: 20820568
  
  I am rejecting this response because:
  The resolve this complaint required that I pay a deductible for an insurance loan to them which would pay me the amount per the contract. I paid the deductible and now there is another fee required to proceed.  I am refusing to pay this fee.
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:08/19/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Aug 1, 2022, I contacted the following company to help me sell my time share in ******:S.E. FINANCIAL SERVICE ADVISORS (hence referred to as advisors)1499 *********** *********** **. ***** They, in collaboration with the Financial Holdings LLC (hence referred to as holding company) **** up a contract (attached). I wasn't supposed to pay anything until the end of the sale. All of a sudden, the holding company presented to me a document, seemingly counterfeit, stating that I needed to pay the ****************** an administrative fee to close the deal. Also, the mode of payment would be too an AMERICAN bank account. This raised my suspicions. I tried to contact the phone number in the document but it was out of service. Also, on researching the article quoted in that document (article 31, section IV of the Mexican constitution), I saw that it has nothing to do with property sales. The document was a lie. I asked them for further proof of that policy but they were unable to provide it. So I asked them to cancel the deal.But then, the advisors told me that the holding company has opened a trust account in my name with the entire funds that cannot be closed so easily. The statement, which also looks fake, is attached. The phone number in that statement is also out of service. I even got a call from an account manager of **** of Mexico (phone *************). He said that they'll need a written request from the holding company to close the account.I don't know whether BBVA (bank of the trust account) is the same as **** of Mexico, and I do not trust anyone in these dealings at all.The holding company has a clause in the contract to give them 80 days to resolve a problem before contacting BBB. I've written to them to close the account, but I strongly suspect that they are fraudulent. Could you please help me investigate the authenticity of their documentation and/or cancel the whole deal?

  Business Response

  Date: 09/26/2022

  Good afternoon **********,

   

  I highly appreciate your interest in closing the deal at the time, let me explain that the trust was opened at BBVA bank for the purpose of the project as you explained by your representative.
  
  
  
  The legitimacy of the document is something that you should have been able to verify if you wanted to, I was informed that you were dialing the phone number provided by the bank, however, you never took into consideration that it is an international call and for that reason, you have to dial some extra number at the beginning. I really do not blame you that you did not know how to do that, however, I do feel that it's a bit rude that instead of calling us, or actually taking the time to do the correct due diligence you have to go through this route.
  
  At the moment, I already contact the *** and he will make sure that the trust account is closed, however, please this about the following, if this was in fact fraudulent as you state, why would we bother to open an account and deposit the funds, it just does not make any sense.
  
  Please sleep well at night, nobody at my company is after you or your funds.
  
  If my email was not clear or I did not explain myself please contact me at any time.

   

  Respectfully,