We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Training Programs

The National Board of Surgical Technology and Surgical Assisting

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Training Programs.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/24/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My name is ***** *********, I was unable to reschedule my exam in time by required time due to mental health issues, because I was experiencing domestic violence to which my medical provider had put me on a medical leave of absence. On the morning of my exam, I after I finished my call with ***** customer service, I sent ******* *******, an email on June 6, 2024, at 9:31am, advising her of my situation and attached of my medical note from my provider. Only for them to claim they do not have any records of me contacting anyone and would have to reapply! This left a bad taste and I no longer want to be associated with this company again. I will report this to my former school and share my experience on all my social media platforms. Please refund me my $250.

  • Initial Complaint

    Date:06/04/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This organization uses a third party to do online test, who does not send the correct information to get their applicants ready for their test. I was sent the information when scheduled for the certified surgical technologist test. On the day of the test I wasn't able to take the test called IT of the third party and they stated the device I was using compatible although I did the compatibility test three times on the tablet. I asked for the test to be rescheduled for the same day so I get to a device that is really compatible. I was given the run around from the third party and told they would reimburse or schedule the test, then today 6/4 was told to call NBSTSA since they couldn't do either of the two. I spoke with a ******* and was told she would get back to me on the same day with information on rescheduling. I have not received an email or call from either company and this is my second time reaching out to the BBB about this situation.

  • Initial Complaint

    Date:05/25/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The date was 5/2/23. I am going to lose my job. I have an IT issue where an old account needs to be merged with a new email account so that I can sign up for my recertification. I was told that it would be at least 5 business days. I called on the sixth and every day after. It has been three weeks. All I need is to sign up for the test. I have been repeatedly told that it should be taken care of by the end of the week. I have left voicemails with the *** with no response. I am desperately trying to get this resolved so my kids have food on the table.

  • Initial Complaint

    Date:03/21/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I submitted my application for cst/csfa certification renewal on DEC 7th 2022. It states I should receive my certification within six weeks. I assumed they were backlogged as usual and did not inquire. Until I received an email on February 17th 2023 stating that I was 4 credits short from renewal. I have been a member since 2008. They constantly change the rules in regards to how many years you renew to how many credits needed for renewal. Then add live credit and expect you to keep up with all of it. Spoke to customer representative and she states they called me and left a VM. I NEVER RECEIVED A VM. Why was I not emailed about the issue so I could resolve it sooner. Bad business

The National Board of Surgical Technology and Surgical Assisting is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.