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Business Profile

Trampolines

Urban Air Adventure Park - Littleton

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/05/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a 1-year membership on Sun, Nov 13, 2022. Since my 1-year membership agreement is reaching its end, I want to cancel it. However, there is currently no valid way to cancel your membership at this time. The link is broken.Within the Urban Air contrat it states: Membership Cancellation. YOU MAY NOT CANCEL YOUR MEMBERSHIP DURING THE 12-MONTH INITIAL TERM EXCEPT AS PROVIDED HEREIN. After your 12-month Initial Term, you may cancel your membership at any time online at www.urbanairmembership.com. Memberships may not be cancelled by telephone, mail, email, or by fax and may only be cancelled as described in this section. Your cancellation request will be effective 10 days after it is received. Any payments due under this Membership Agreement prior to the cancellation effective date will be charged by us as scheduled.When I enter my information at www.urbanairmembership.com to cancel the membership and click submit, it comes up with an error message. Server Error 500 - Internal server error.There is a problem with the resource you are looking for, and it cannot be displayed.I need this issue to be resolved so that I can terminate this contract. Note: I have tried using ****** Chrome and ********* Edge internet browsers, and they both have the same issue.

    Customer Answer

    Date: 11/06/2023

    The complaint has been resolved Please close out this ticket. 

  • Initial Complaint

    Date:09/01/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/27/21, my minor son signed up for Urban Air. I made the company aware and they advised that the contract was binding. I asked for this matter to be escalated to this supervisor, but it never was. I was told by a 'Guest Loyalty Team' member that the contact can not be canceled and I have to continue paying monthly or buy out the contract. The contract was to expire 3/37/22, but it did not. Urban Air continues to bill my son $20 monthly. I emailed them again on 8/28/22 asking for them to stop billing my son and to refund him $180 ( 6 months) of the money they wrongfully debited. I am being told that "no funds are due for a return on this account."Per their contract my minor son signed, the contract will expired after 12 months. However, it did not, despite my many emails asking for them to cancel this membership.I want the $180 refunded immediately.

    Business Response

    Date: 09/06/2022

    It looks like our corporate office cancelled the membership on 8/29/22 after receiving a request to cancel. Memberships do not cancel after 12 months but become a month to month membership after the 12 month commitment. Per the agreement, members must request to cancel the membership after the 12th payment

Urban Air Adventure Park - Littleton is NOT a BBB Accredited Business.

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