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Business Profile

Construction

DKR Construction LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/21/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    From the 6/10/2024 hail strom I hired DKR to replace my roof and gutters. As part of the contract it inclued them replacing/repairing all my personal property damage. (5th attachment). They have been paid by Progressive for the roof and all the personal property I have paid them my deductible minus a discount they gave me.. I am still waiting for the final pictures of the gutters to be taken to get reimbursed for the gutters. I have paid *** but need the insurance money, as of 11/14/2024 they have stated they would take the pictures 12 different days to no avail. I have had numerous phonecalls, texts, and emails and can not get the refund of my personal items and/or all the replacements made by them. The total amount of my personal items is $2559.49 which is owed me. I worked with 3 sales staff with *** and 2 of them told me they take the money for personal property to make a profit and not do the work or return the money to the customer. Also I have asked *** for an itemized statement and still have not received. They have issues 3 bills - 1 to Progressive (2nd Attachment), 1 to me (3rd Attachment) and a 2nd to me ( 4th attachment) and all three are different. They billed Progressive for the roof, gutters , and personal property. They billed me adding the personal items to the cost for the roof and the 2nd bill was taking away the discount on the deductible I was given. I do not know how they can have three different invoices. Yesterday the office person discussed with me the refund and asked if I would settle for the $1500.00 deductible I paid. I said no I wanted the full refund as I need these items repaired/replaced. She stated she could not authorized and would get back to me same day and I have not heard back. I just want either my money back or the repairs done. I also do not want another customer to have to go through this as it has taken a toll on my health and financial situation.

DKR Construction LLC is NOT a BBB Accredited Business.

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