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Business Profile

Hotels

Hampton Inn Denver South

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/23/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My experience at the Hampton ************ Denver *********** was nothing short of appalling. This establishment exemplifies the epitome of discriminatory practices, disrespect, and deceit. From the moment we stepped into the premises, we were met with blatant racism and hostility that made it abundantly clear we were unwelcome. Despite having a confirmed reservation, we were told we could not stay, given no explanation, and asked to leave despite there being plenty of available rooms.The staff displayed an utter lack of decency and professionalism, going so far as to refuse us the courtesy of hosting family members as guests. Their actions escalated to the point where my wife and children were left in tears, traumatized by their dismissive and demeaning behavior. The emotional toll this has taken on my family is immeasurable, and the humiliation we endured is beyond ************* add insult to injury, I was overcharged for services I never received, and when I questioned these charges, I was met with lies and stonewalling. The staff had the audacity to eject us from our room under the pretext of cleaning, further exacerbating our distress and reinforcing their clear intent to mistreat and alienate us.This ordeal has left me determined to seek legal recourse, including filing criminal charges against this establishment for its fraudulent and discriminatory practices. I will not stand idly by while my family is disrespected, mistreated, and subjected to such abhorrent behavior.Hampton ************ Denver *********** should be ashamed of the systemic failures and toxic culture they perpetuate. I urge anyone considering staying here to think twice before supporting a business that not only disrespects its guests but also operates with such a complete lack of integrity, compassion, and basic human decency.Avoid this hotel at all costsit is a disgrace to the hospitality industry and a hostile, unwelcoming place for anyone seeking fair and dignified treatment.

    Business Response

    Date: 11/29/2024

    I am the guest services manager for the hampton inn & suites denver south **********. after looking at the complaint and the images that follow the complaint, i am sorry to inform you that we are not the hotel in question and have zero association with the hotel in question.

    In the complaint Hampton inn and suites denver tech center is specifically mentioned, further more on one of the images the zip code for the hotel in question is visible at the very top that says *****, followed by the hotels email address ********************************************** This email contains the hotels property code of DENUS.

    We are the Hampton inn & suites Denver South **********, located in ***** Trainstation Cir. *********, ** *****. with our email being ************************ and our property code being DENRG. I also worked that week that the guest in question would've stayed and there were zero issues with any guest during those days. Lastly the confirmation number from their folio did not being anything up on my hotel. 

    In conclusion I'm sorry you had a bad experience with the hotel in question, but we are simply not the correct hotel, supported by the complaint and images attached to the complaint.

Hampton Inn Denver South is NOT a BBB Accredited Business.

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