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Business Profile

Specialists

Intergrated Ear, Nose & Throat

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/13/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went in for the first time ever to be seen here. They gave paperwork to sign. There was one paper that asked for permission to use a specific tool that was not covered by insurance. I signed that paperwork NO! I also told the MA I did not give consent or want that done as it would not be covered and I could not pay it. The doctor came in and looked in my nose with 2 tools, one which was the one I said NO to! Now they sent it into insurance and sure enough I will owe over $200 for this when i told them no. The doctor was not direct and did not tell me this was what she was going to do anyways or i would have walked out. Healthcare should be provided where you cant trust them and they listen to you.

    Business Response

    Date: 12/11/2024

    I have enclosed supporting documentation.

    The patient is correct in that She wrote no on our diagnostic scope policy. The policy also has an I accept checked. The false positive documentation was not thoroughly reviewed to prevent this error. We will not charge her or her insurance company for the nasal endoscopy performed on 10/30/2024.

    This information was sent to the patient, and we have resolve this to her satisfaction.

     

     

     

Intergrated Ear, Nose & Throat is NOT a BBB Accredited Business.

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