Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/24/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Keep getting billed after I cancelled membership. The business told me they would refund me as you can see by the document that I attached but they have not refunded me.

• Initial Complaint

  Date:10/02/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a dispute over three unauthorized payments that were taken out of my ************** Account after I had requested my service stopped. Each payment was $89, and they were taken on May 10, June 12, and July 11, 2023. On 3/10/2023 I went to their facility and paid $29 for the treatment, and then paid $89 per month, for the required two promotional months of March and April. ($178+$29) On April 29th I went in the the ******** facility to let them know that I would not be extending the monthly services past the ending date of May 10th , or whenever the next billing cycle was, and ask how many sessions I had left before that May 10th date, which was 2 remaining visits. I walked out, thinking that I was cancelled as soon as the trial period ended, as the young man at the front desk got into my account, and should have made the changes at that time. On June 5, I received a text from "Shae" at ************ telling me I hadn't used any of my monthly benefits for **** in which I responded back about 45 minutes later with "my benefits were only supposed to be for 2 months, which ended in May". I never got a response, so I thought it was corrected. They went on to bill me for **** June, and July. I reached out to them on July 7th to let them know that they were continuing to remove $89 monthly, and I stopped the service in April. Four days later on July 11, they removed another $89 for a total of $267! I didn't notice this until I got my next HSA statement in early August. August 5th I stopped back in the facility to speak directly to them, since they stopped responding to texts. The you man admitted that I hadn't used the service and shouldn't be charges but he had no authority. He had me then fill out a form stating I no longer wanted service and said he would give it to someone and they would get back to me and it might be two weeks, but gave me his word they would call me. As of today I have heard nothing. I'm out $267, and they owe me. I can't afford this. HELP!!!

• Initial Complaint

  Date:05/16/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went into the Joint Feb 1st in extreme pain for an adjustment. After stating I only wanted one or two visits, I was talked into getting a wellness plan for $89 by their receptionist What was never mentioned to me is that the plan has a recurring charge with a commitment of two months. If I knew that I never would have agreed, because I am a senior living on food stamps and ********* I am very careful with my money, and could not afford more than one month. There was nowhere on their fliers that stated the charge was recurring, so I signed what I thought was agreement to charge my card for one month only, on an electronic device. There was a line of people, and being in pain it was difficult to think straight, and I felt rushed into signing. I was not given a copy of the contract in my folder they **** me home with, so I could not read it after. I went two times in Feb, *********** was mediocre, and I did not feel returning was a good idea even though I was entitled to two more visits. It was only three months later that I noticed that money was being deduced from my health savings plan account. When I called to ask for a refund, one of the receptionists mentioned that they saw that I was not using my plan in both March and April, and she said that they texted me, however I had received nothing by email, text or phone to alert me to this. Even knowing I was not using the plan two months in a row, they felt it ethical to keep charging me.I **** an email of my complaint on 05/13, and was told they would not give a refund as I had signed a contract, even though I had not received any services for those months. I went to their office to fill out a cancellation I feel that it is unethical for the business to rely on the receptionist informing the customer of the terms, which might have changed someone's mind, without having the terms in writing prior to signing the contract. I have audible sensory perception issues in crowded areas, so I rely on what I read.