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Business Profile

Graphic Printing

Sticker Giant

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Graphic Printing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/02/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 19th, 2022 I placed an order for stickers from stickergiant.com.-address enclosed. I checked my credit card and the amount-$185.20-was immediately withdrawn from account(WHICH IS AGAINST THE *** TO BILL SOMEONE W/O ORDER BEING SHIPPED). I called Stickergiant.com on November 21 to ask why my order had not shipped, but I was charged. ****** answered the phone, I ask what's the problem, ****** stated Stickergiant.com couldn't process my order(BUT MY CREDIT CHARGE WAS BILLED). I CALLED BACK AND *** ANSWERED, I TOLD HIM HE BROKE THE *** BY CHARGING MY CREDIT CARD EARLY-he didn't seem to care.

    Business Response

    Date: 12/02/2022

    Hi ******! Thank you for sharing your feedback with us on your recent order experience. We understand that we did not meet expectations around processing your order and meeting your expected shipping date. 

    In following up with our **************** Team, they did issue a refund for this order on 11/21/2022 due to those issues and notified you that it can take 2-4 days for this refund to be reflected in your bank account. 

    All orders placed through StickerGiant.com agree to our Terms of Service acknowledging which can be referenced at https://www.stickergiant.com/about/terms-of-service. 

    If you have further questions about this, please follow up with us at [email protected] or call us at ************ and we can connect you with a **************** Manager. 

Sticker Giant is NOT a BBB Accredited Business.

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