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Business Profile

Gymnasium

Planet Fitness

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gymnasium.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/28/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged several times by this establishment. When I called to get corrected refuse to correct or give proper refund sending me in circles. I closed the account before being able to dispute charge. I no longer would feel comfortable working out here and would like a refund for the overcharge and yearly fee.

    Customer Answer

    Date: 04/03/2025

    **************************************************

  • Initial Complaint

    Date:04/23/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a new bank routing number for payments. I called the ***************************************** with the update and they claimed I had to come in to the ********, ***********. They refused to do it over the phone. I explained this is not possible at this time. My life revolves around Doctors schedules. My account is on pause (a lesser payment amount) due to medical reasons and I am temporarily not in ********, ********. Having surgery in ********** I personally gave the new banking info to a California Planet Fitness which gladly took it and claimed my membership/nothing would not be affected Not a problem. NOT TRUE. PF California took ALL my info including pin number! PF California then told me they couldnt help me. I called Colorado Planet Fitness and they said a manager would contact me with 24 hrs. NOT TRUE. I have heard nothing. Planet Fitness has also sent an amount to collections AFTER accepting ALL my new banking info. They also removed my membership. Is this fraud? Now I may have to contact my bank again? I have heard/read other similar complaints about PF. I would like PLANET FITNESS to resolve this, restore the payment, any interest, charges, etc. plus restore my membership and credit report, especially since this membership is part of my doctors ordered physical therapy. Note: Receipts available upon request. Now the BBB is interested in my personal information, thanks to Planet Fitness.

  • Initial Complaint

    Date:06/04/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hadn't been in a contract with them for months, they continued to charge my card, when I noticed I went in to cancel the account. The team member was rude and failed to inform me of the billing period even though I am not under contract. When I called back the employee rudely started going on about how was he the one that told me about their policy over 3 years ago and then said well good luck! We're gonna charge you either way. Regardless of my contract having ended months prior.

Planet Fitness is NOT a BBB Accredited Business.

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