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Business Profile

Insurance Companies

American Family Insurance - Heath Burchill

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for American Family Insurance - Heath Burchill's headquarters and its corporate-owned locations. To view all corporate locations, see

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American Family Insurance - Heath Burchill has 3 locations, listed below.

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    • American Family Insurance - Heath Burchill

      231 Coffman St. Longmont, CO 80501

    • American Family Insurance - Heath Burchill

      215 S WEST 1ST AVE Johnstown, CO 80534

    • American Family Insurance - Heath Burchill

      6000 American Pkwy Corporate Madison, WI 53783-0001

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:03/10/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I moved to ************ in October last year. I called my agent in ********. They told me they, could not write a policy in ************ and that he needed to contact an agent in ************. I did that. All the documentation was sent to make this change. The agent in ************ wrote me an email (that I have a copy of) that they could not get a hold of the ******** office to finalize the change. We tried numerous times to change this policy considering it did not cover me in my new location. I was increasingly worried about my coverage. I finally chose another insurance agency so that my vehicles would be covered. Now they are saying the policy was never canceled and I owe them for the invalid policy. I tried many times to contact them and so did the ********** office. I have copies of emails to provide proof. I'm not paying for a policy I tried to change and was invalid.

      Business Response

      Date: 03/10/2024

      ******************,

      You may send a copy of your replacement policy (new carrier) to our Agency.  We will forward this information to Underwriting for possible backdating of cancellation.  

      Sincerely,

      Heath Burchill Agency, Inc

      Customer Answer

      Date: 03/27/2024

      I do not need to show you proof of any of my business regarding insurance. You can't charge someone for a policy that you can't write!

      Business Response

      Date: 04/17/2024

      It is our hope that after the **************************** the ********************* the ************************ and the *************************** all shared the same information with you regarding your outstanding balance *************************** now understands the billing, coverage, and the next steps.  The messages provided by all the departments above mirror the information provided by our Agency.

      As referenced by the *********************** and the ***************************, our Agency will also not be responding to any additional inquiries.  

      If *************************** would like to provide the required documentation discussed, we will gladly re-open the matter at this time.

    American Family Insurance - Heath Burchill is NOT a BBB Accredited Business.

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