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Business Profile

Internet Services

Mobile Citizen

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/17/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a Internet Hotspot from ********************. The hotspot doesn't perform the way their website describes and the way one would expect if one is in the coverage area. Here is their description:*************************************** Will it be fast?It depends!4G Speeds: In practice, 4G is rarely above 40mbps, but it can vary widely by location, time of day, and local congestion. The maximum speed a member has reported with a 4G device (and a MIMO antenna) is 100mbps. It is not uncommon to get ********* speed is 1 to 2mbps which is *********************************** is their provider and they did not even respond to my request for help back on Feb. 8th. All I want is a refund since their product doesn't work. If Mobilecitizen can make it work reliably then I'd be fine, but they don't even bother to respond.

  • Initial Complaint

    Date:10/15/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    About two months ago, I purchased a wifi hotspot from ***************, who states that the device and its corresponding plan (through Mobile Citizen) are not subject to throttling. I get the device and throttling is present. This is strike one. This shows false advertising on the part of Calyx and/or **************************, some month or so into usage, the device starts to shut off randomly, making it impossible to use it for its stated purpose. As such, I reached out to Calyx, who told me to reach out to Mobile Citizen, who told me to reach out to T-Mobile. I have read about this run-around online and how people eventually become tired of trying and give up. I am not going to give up considering I have been ripped off so badly here.Based on the above, I believe that a replacement device should be sent to me. I should not have to spend ten hours on the phone to obtain a replacement either. I have other things to do. I am ******* closing, I believe that Calyx/Mobile Citizen/T-Mobile are clearly selling something they know doesn't work correctly. This is an ******** -- In the event that a refund of full cost is easier than a replacement, I could go for that too. Ideally, I shouldn't continue doing business with such horrible companies.

  • Initial Complaint

    Date:10/05/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have internet service with mobile citizen they parnter with interconnection, my modem was defective they sent me another one and failed to communicate with me for when I was to expect it,now my device was stolen two days before I found out that it was in route for the delivery. Mobile citizen doesn't care won't contact me and blaming me for there poor customer service and this fake business they are running.mobile citizen told me Monday to expect the device in 5to7days but it was already delivered Saturday and stolen thereafter.

Mobile Citizen is NOT a BBB Accredited Business.

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