Complaints

This profile includes complaints for Bulldog Roofing's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Bulldog Roofing has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Bulldog Roofing

  1002 17th Ave Longmont, CO 80501-2609

  
• 

  Bulldog Roofing

  11313 Davenport St Omaha, NE 68154

  
• 

  Bulldog Roofing

  8204 S 167th St Omaha, NE 68136

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/11/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last September I signed a contract with Bulldog for fixing the leaking issue of my roof with the amount of $2317.73. But after they removed the tiles, ***** said I need to pay additional $1780.70, otherwise they would do nothing even though I had paid. That sounds ridiculous, but I just wanted to fix the issue ASAP since tiles were already removed and I can't recover them myself, then I had to pay another $1780.70 to make them finish their work. They didn't update our contract to add that amount $1780.70 and just sent me an invoice. That's it. The contract shows $2317.73 but I paid about $4000 eventually.However, after several months later, the roof leaks again at the same place this February. That's really ridiculous. I paid them nearly $4000 but nothing is fixed. I contacted ***** and he had a really slow response after a month. He came here checked the leaks, then said they can't find this leaking spot when they were doing their work last year and I have to pay about $3000 again this time to fix it. He just wants to add more money again and again but the issue is never fixed!!! That's totally unacceptable. I just want to have my money back and hire someone professionals to fix the issue and my headache. Please help me on this. Thank you.

  

  Business Response

  Date: 06/22/2023

  Hello,

   

  We have tried to complete this repair multiple times. We typically have no warranties on repairs as sometimes leaks can be fickle and nearly impossible to trace perfect. We completed a repair which cause the leaking to stop in the area that was the main concern of the customer. A few months later the leak occurred again in a slightly different spot on the same wall. We have been back out multiple times to try and fix this for the customer. We still want to fix this issue and leave the customer happy. I would gladly come back out and try to explain the leak to them again if they would let me. WE believe the new leak is coming from a new area. Please call me directly to set up a time where I can come back and fix this issue.

   

  *******************

  ************

  Bulldog Roofing

  Customer Answer

  Date: 06/27/2023

  Hi,

   

  Attached are pictures of the leaking, and you can see the repaint patches which the bulldog said stopped leaking, what they said is a lie obviously, cause you can see water bubbles on the repaint patch.

   

  ******

  Customer Answer

  Date: 06/27/2023

   
  Complaint: 20171086
  
  I am rejecting this response because:

  They are not saying truth. The old area they fixed is leaking and the new area is leaking after they took the tile off and put new tiles.

  They are not saying words honestly, so we are not going to let them touch the roof again.

  After they finished the job in my house, we hired someone fixed the drywall and repainted the area, that's why you can see a patching color on the wall. And you also can see the bubble and wrinkles, that means the roof wasn't fixed at all.

  I don't like to argue with people, but this is a pain after paid the money and still struggling with the leaking.

  Their attitude makes me worry, I don't want them to touch the roof again, I want refund and want to hire a different company to finish it.

  We don't have multiple leaking, we had one spots and after the repair, we have 2 leaking spots, and both new and old was touched by their worker. 

  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 07/10/2023

  The customer has refused us the ability to fix anything on their home. We have offered a refund which was not the entire job (about 60% of the entire project to be given to her) and that wasn't sufficient for the customer. We are still willing to fix this and or refund a portion. 

  Customer Answer

  Date: 07/25/2023

  Hi, 

   

  I would accept a 60% refund(that number should be **** dollar) , and 50% refund of drywall repair that would be 750 dollar.

  If he agrees I would like to close this case ASAP

  I want to resolve this before fall.

   

  Selina 

  
  

  

  Business Response

  Date: 08/08/2023

  I would be willing to give the customer a 60% refund ($2,500) under the following guidelines. 

  - They sign a non disparagement agreement with me (agreeing to not give further bad reviews or talk badly about us in anyway)

  - They remove their complaint from BBB and remove their review from google

  - They agree to not ask for more refunds/ credits in the future. 

   

  I would like it to be acknowledged that giving this refund is our sign of good faith even though we did the job we agreed to in the beginning. Unfortunately the job we agreed to in the start of this project was not a good enough solution for this homes needs unbeknownst to everyone.

   

  

  Business Response

  Date: 09/15/2023

  Bulldog Roofing was hired to inspect a leak at this customers home. We came out and saw the leak and suggested a repair above the leak area on the tile roof. The customer agreed and hired us to do the repair. We then went ahead and completed the repairs we were hired to do for the price agreed upon originally.  After the repair the roof then leaked again in a slightly different spot down the wall. We have been back out multiple times and diagnosed the leak further up the roof plane from the original spots than we noticed. Leaks on a roof can be very finnicky and when one area is fixed water can find another weakness to enter a home quickly. This is why we don't offer warranties on leak repairs. Since this debacle the customer has told me she is not willing to let us try to fix the roof anymore. I have offered her discounts to make sure everyone can move on with a happy place in mind but the customer wouldn't settle for less than a full refund which I find unreasonable. 

   

  We are still willing to fix the roof and continue trying to repair it for the customer and or give them a partial discount for their troubles. It is our goal to satisfy customers and we are struggling to do that in this situation. We would love to talk and find a resolution if the customer is up for that.

   

  Thanks 

  Customer Answer

  Date: 09/15/2023

   
  Complaint: 20171086
  
  I am rejecting this response because: it has been a long time back and forth, I said that I agreed to accept the refund,but I am not going to sign any agreement. I can delete the reviews on their website and BBB. I would not ask for more refund, but as I said I would not sign any agreements. 

  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 09/22/2023

  We would be willing to give you a **** dollar refund for your troubles. That is the best we can do as we feel that is way more than fair. I'm sorry for the troubles you have had.

  Customer Answer

  Date: 09/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, I agree with this resolutions.
  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 10/11/2023

  I didn't receive any check. The **** dollar is not in my hands.

  

  Business Response

  Date: 10/11/2023

  Check is in the mail now. 

  Customer Answer

  Date: 10/17/2023

   
  Complaint: 20171086
  
  I am rejecting this response because:I didn't receive check yet.
  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 10/17/2023

  I didn't receive check from bulldog.

  

  Business Response

  Date: 10/17/2023

  The check was mailed last week. Should be there any day now