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Business Profile

Towing Company

Northside Towing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

This profile includes complaints for Northside Towing's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Northside Towing has 2 locations, listed below.

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    • Northside Towing

      10 S Main St Unit G Longmont, CO 80501

    • Northside Towing

      1401 Main St Longmont, CO 80501

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/28/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company towed another persons vehicle. the repair shop they towed it too and the police called me and accused me of stealing the car. I had to call Northside towing myself and tell them what happened. They offered no compensation until I called many times to complain. They then promised a full refund that I never received. This is the short PG version of how the people at Northside Towing treated me.

      Business Response

      Date: 09/28/2023

      First of all, he had his father call for the tow, and he gave the wrong information for the vehicle that needed to be towed. Our driver found the car he had described to us, and it was the wrong vehicle. This was an unattended tow with no keys available. Once we got the correct information we then went back and got the correct vehicle. The owner of the vehicle did call and was upset that he had to wake up and take of the phone call from the ****************** We could have discussed it further but with all the cursing and bad mouthing us as a company he did not even want to listen to anything we were trying to say to him. The fact is we still towed his vehicle to the shop and we took care of the mistake. We understand he was upset but maybe he should have called us himself instead of having his dad call and give us the wrong color and model of the vehicle. We apologize for the inconvenience but we did the job we were called upon to do. Mistakes happen but the situation was resolved even with the misinformation we were given.

      Customer Answer

      Date: 09/28/2023

       
      Complaint: 20668747

      I am rejecting this response because:

      Sincerely,

      *******************

      Customer Answer

      Date: 09/28/2023

      I am rejecting what they said because the vehicle wasn't even close to the correct yea and was the wrong color.  *********** handled the entire situation unprofessionally and avoided all communications.  They told me they would refund all my money and did not the last time I spoke to them on the phone.  They told me they would refund my money so they didn't have to f****** talk to me again and told me not to call. I never called back I just waited for the refund I was told I was going to get.

      Customer Answer

      Date: 09/28/2023

      Do I need to open another complaint?

       

      Customer Answer

      Date: 09/28/2023

      We can start all over or continue this is not closed

       

      Business Response

      Date: 09/28/2023

      We can not refund his money we do not have his credit card number to do so, if he wants to provide it we can refund his money and be done with this!

      Customer Answer

      Date: 09/28/2023

       
      Complaint: 20668747

      I am rejecting this response because:
        Please provide me a way to give you my credit card number that will not be displayed publicly. How do you want me to contact you? You told me not to call you


      Sincerely,

      *******************

      Business Response

      Date: 09/29/2023

      Just call ************ and we can get this finished!

      Customer Answer

      Date: 09/29/2023

       
      Complaint: 20668747

      I am rejecting this response because:
      I called the number provided and  left a message and did not get a response.
      Sincerely,

      *******************

      Business Response

      Date: 09/29/2023

      Just tried calling you back, the dispatchers were on the phone. We did get your message, when you get a chance call back and we will take care of it. Sorry for the inconvenience but **** is ready to get you the refund!

      Customer Answer

      Date: 10/02/2023

      still pending on bank account will wail till deposit goes all the way through

       

    Northside Towing is NOT a BBB Accredited Business.

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