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Business Profile

Trampolines

Get Air Trampoline Park

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/09/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My kids went to ****** yesterday (9/1/24) and were told they can't just buy a 1 hour pass at the desk with cash. 1 hour passes can only be purchased online only apparently now. However, they are kids and can't buy a ticket online. They have always gone and paid cash. GetAir charged my kids for 2 hours when they only wanted 1 hour. My oldest luckily had some extra money, but that's $7 extra per ticket! I just got off the phone with corporate. Apparently it's been a policy since July, but their website hasn't been updated to reflect that. Also, I can't get through to the actual ******** location. And my kids went a week ago, and 3 weeks ago and were able to buy 1 hour passes with cash. So, I don't know what's going on, but I will be showing up to demand our money back.

    Business Response

    Date: 09/21/2024

    The guest was contacted by the location manager, and is satisfied. 

    Customer Answer

    Date: 09/24/2024

     
    GetAir contacted me directly and made it right by providing 3 1-hour jump passes. However, their website still needs to be updated so people aren't surprised by this policy.  

Get Air Trampoline Park is NOT a BBB Accredited Business.

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