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Business Profile

Architectural Designer

Maliakai Architectural Design

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/28/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/28/2023 I contracted with **** to provide several services related to a renovation. At that time I also paid him $1500 as a retainer for him to produce the drawings. When he came over to my house, he spent all of 20 minutes with me. During the conversation I explained to him my original vision but told him I knew that wouldn't work as I had bids from GC's and I knew the cost. I told him what I had come up with as an alternative. When he presented the drawings to me he drafted a design that was exactly what I told him I would not be able to do. Right after he sent the drawings, he billed me for the balance of the proposal. He had already been paid for the drawings. Additional services included working with me, the client, to ensure the design was what I wanted, finalizing drawings, selecting and working with a structural engineer, Interview of Owner to develop a Programming Document, Investigate local zoning and building code constraints, Review Owner-supplied information (neighborhood covenants, agreements, etc.), Review feasibility with Owner prior to proceeding, Photograph, evaluate and document site as necessary. Commission geotechnical, topographic and boundary surveys as necessary, pulling any necessary permits and more. He did none of this.When I asked him why he was attempting to collect the balance he said the drawings cost $4500 and the retainer is just a retainer and I had to pay the balance of the contract ($6000 total). I pushed back and he immediately threatened to take action against me. In subsequent communications it was all about him justifying the services and costs and demanding payment.He has filed a mechanics lien to attempt to collect what he claims is the balance of due for the drawings. The amount is arbitrary and does not make sense based on all the other services he was to provide. I want the lien removed and my retainer of $1500 returned to me. He did not do his job, not even close. He needs to be investigated.

    Business Response

    Date: 12/14/2023

    Our principal owner/architect has been a respected business owner in this community for over 25 years, with zero complaints.

    *********** paid a retainer of $1500.00 to start the project, per the contract. After several site visits and time spent to design her remodel we provided her with architectural drawings, per the scope of our contract, and we billed her for a balance of $4500.00.

    ************ admitted she did not want to go forward with the renovation. However, she now has full access to the architectural drawings provided by our firm. If she chooses to, she can move forward with her project at any time.

    After many failed attempts to communicate with her and settle our bill, we had no other choice but to seek legal counsel. Our attorney reviewed the contract and advised that we go forward with a mechanics lien. This will remain in effect until payment for our architectural drawings is received.

    Customer Answer

    Date: 12/18/2023

     
    Complaint: 20924787

    I am rejecting this response because:

    Their response gave me the answer I was looking for. Thank you, BBB, for your support in this matter.

    Sincerely,

    *******************

Maliakai Architectural Design is NOT a BBB Accredited Business.

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