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Business Profile

Auto Services

Centennial Automotive Repair

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/31/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***** the supposed owner has been stalking me driving by my house the last 3 days as he admitted over the phone to me and to the local pd. I cant say this enough... there is something wrong with ***** and you should avoid him and this business. Paid a arm and a leg to get my truck fixed to only break down 24 hours after i got it. Doing the exact same thing it did before i had them work on it (replace the motor). So i gave them a call immediately and left a voicemail. That voicemail and a personal message i left with **** there service manager were never responded to. After that i noticed they replaced the driver side axle rather then the passenger side. After crawling around trying to figure out how to get my truck running i noticed countless wires dangling around the engine bay. A heat shield they said they would replace was mangled and you could see the exhaust manifold studs... the exhaust studs were obviously weathered and not new... they charged me for new exhaust manifold exhaust studs... after reading thru the bad reviews it is apparent my situation is similar to others situations that have done business in the past. So being out of pocket for a repair thats supposed to be under warranty. (They never purchased the engine warranty) and not getting a response from the business i filed a dispute with my cc. My phone call was returned from ***** almost 4 weeks after i left messages for him to call me back and 3 weeks after i filed a dispute with my cc. He was angry, argumentative, threatening and even had the audacity to tell me i must not be to busy cause my work van ***** moved in the past 3 days... so i filed a police report and im getting a protection order against ***** who is the supposed owner but the public business records come back to a ****. So if hes the owner why is the business not in his name. I have a feeling its because he has done things like this in the past. Do yourself a favor and drive down the street to somewhere else

    Business Response

    Date: 01/03/2024

    I, *************************** am the owner of Centennial Automotive Repair. Fact. We replaced the ****** in *********************** **** Dodge Dakota. Fact. ******************* disputed the credit card charges. Fact. I drove by his residence looking for the truck. Fact. He did call ****************** Per Office *****************************, badge # ****** ****************** I did not break any laws and no further action with me was required. Fact. There is no protective order. Fact. The ****** installed in this truck is a ****** ******* with a nationwide warranty. Fact. Per Will at ****** ******s, **************, no calls have been received by ****** about this truck per vin #. Fact. R/F CV axle shaft was replaced. *********** exhaust manifold heat shield was rusted when it came in. Fact. See provided picture from ***************** from April 2019 of this same rusted out heat shield. Fact. Part was not readily available to Us and **************** had to have his truck. Fact. See provided review from ***************** by ****** The Explorer, aka ******************** He commends us in a review of the shop he towed his truck out of . Fact. See provided pictures from ****** The Expolorer , aks ******************** He has posted pictures of him working on the truck in his garage. Fact. You can see the ****** ****** sticker and gray paint. Please read Champion Heating and Cooling BBB reviews and see the kind of work *** does.

      Now lets get down to business. Where is the truck? Why do I not have it and what is actually wrong, if anything with it?

    ******************* is not welcome at *****************, ***************** and ironically ***************** right down the street from his residence. 

    We did our job, the repair is covered under a Nationwide warranty. If there is truly any issue ******************* can take the truck to any ****** approved facility, all he has to do is call ****** *************** Except for the one's he is banned from of course.  

Centennial Automotive Repair is NOT a BBB Accredited Business.

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