Complaints

This profile includes complaints for Gastroenterology of The Rockies's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Gastroenterology of The Rockies has 4 locations, listed below.

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  Gastroenterology of The Rockies

  382 S Arthur Ave, Ste 100 Louisville, CO 80027

• 

  Gastroenterology of The Rockies

  1755 48th St., Suite 100 Boulder, CO 80303

• 

  Gastroenterology of The Rockies

  1000 W South Boulder Rd., Suite 200 Lafayette, CO 80026

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  Gastroenterology of The Rockies

  1551 Professional Ln., Suite 290 Longmont, CO 80501

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/23/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First I want to say that my actual provider is great and would really like to continue to see her. However, I don't know that I will be able to due to the terrible business practices and customer support. My provider wanted me to see one of there MD's to get a second opinion. I had this appointment set for 2-3 weeks for the month on may of this year. At 4pm on the day just prior to the appointment, I received a text message stating that my appointment was being rescheduled with a different MD, one that had done my first procedure. This appointment was for a different date and time as well, which I was unavailable to make. I texted back that that was unacceptable and asked for an explanation. I was given a very brief explanation that they have a policy about continuum of care and I need to see one of the MD's I had already seen. Well, this doesn't align with the "2nd opinion" concept my provider and I were going for. I attempted to call the office to speak to someone but there wait time was past the end of business that day. I tried to call the next day and speak to a supervisor and was transferred to different extensions and nobody ever answered. In total I left 3 voicemails and called a 8 times. I had to make this complaint through my provider at my next appointment. She forwarded it to one of the supervisors and I still received no call back. Finally I messaged her through the porthole and was contacted later that day by the rudest supervisor I have ever spoke to at a business. He did not care and just kept repeating their policy. I then told him that if I was to cancel an appointment at the last minute I would be subject to a $50 cancelation fee. However, they can arbitrarily change my appointment without consulting me and there is no consequence for them. They have a central call and scheduling center at this address. This is America and I have the right to see any provider that I CHOOSE to see. Very poor customer care and business practice.