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Business Profile

Vending Machines

National Entertainment Network

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vending Machines.

Complaints

This profile includes complaints for National Entertainment Network's headquarters and its corporate-owned locations. To view all corporate locations, see

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National Entertainment Network has 6 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/16/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Jan 27, 2025, I swiped my credit card at the claw machine twice at the Vons supermarket located in *******************. The machine advertised that each play was $1. The machine didn't work both times, so I thought tough luck, I lost $2. Later on, I noticed that my credit card was charged $5.20 for each swipe ($10.40 total).I did notice a sign at the bottom of the machine saying that the $1 is cash price, and credit cards would incur additional processing fee. I thought the processing fee would be the typical 10% and did not expect it to cost 5 times as much as the cash price. This company needs to have BIG SIGNS alerting customers that $5.20 is the price they would have to pay to use a credit card.Secondly, since the machine didn't work, I emailed the company to request a refund, and I got the following response:"NEN is unable to refund more than one play, therefore we ask that a guest does not continue to place money into a machine once they have attempted to use it and the machine malfunctions."I think this is a completely unreasonable policy, that you can only refund once. I think it is completely normal for anybody to try the machine again if the first time didn't work, especially if you have a child begging you to get a toy from the machine. It's not like the customer kept trying 5 or 6 times. I think I am entitled to get a refund for both times that I tried the machine, especially if I was charged 5 times the amount I should have been charged.With this kind of policy, the company is operating at the same level as scammers in my book.

      Customer Answer

      Date: 03/04/2025

      Just want to let you know that I received a refund from the business, so we can close complaint #******** Thanks, *****

    National Entertainment Network is NOT a BBB Accredited Business.

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