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Business Profile

Vending Machines

National Entertainment Network, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vending Machines.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/01/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of original fraud charges 2/18/25 and recharged on 4/28/25 these charges if $5.20 charged to my credit card account 4 consecutive times. Totaling $20.80. I have b3en trying to get this refunded by this national entertainment company for days now. They keep giving me the run a round and the credit card company originally gave me a temporary credit but on 4/28/25 they have now recharged me. And national entertainment is stating they can't find these charges even though I have given them proof from my credit card company of these charges. I want a refund ASAP so that I don't start getting charged interest on these fraudulent charges. I don't who this company is and I've never used their services or repairs. What ever this is for needs to be refunded now

    Customer Answer

    Date: 05/12/2025

    The company has sent a refund to my account.  So please close this. Thanks 

  • Initial Complaint

    Date:11/05/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Saw a claw ***** being advertised for a dollar. Nowhere was there a disclaimer stating card charges be am extra surcharge or 4.20 and that u would be charged 5.20 per swipe if you paid this method. To top it off, I had the plush grabbed as I am fairly good at claw machines, but this one is is rigged by having the ***** shake over excessively once it recoilef. Thus. Making sure the prize always falls. The trick to these machines is you hsve go grab the tag of the plush. This was the only machine that recoild soo fast and hard the claw swings excessive dropping the prize. I had it picked up both times and realized it was a scsm the worst part was the 5.20 charge I had on my card. This is predatory and criminal. If there is an tax paying wifh card it should state a disclaimer that it will be a 5.20 charge not a dollar. I don't believe I should have to pay this charge as i swiped in good faith the machine costed a dollar. Had I gotten five plays then ok but no it was only one. Swiped twice for a total of *****.

  • Initial Complaint

    Date:02/29/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 100 game and was charged 5.00 twice!!

  • Initial Complaint

    Date:11/13/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The crane machine is setup with items which the crane is unable to move or pick up. Even when perfectly aligned the crane lands on the toy, completely around the toy and then pulls free of the toy with out even moving the toy. This crane machine has been setup to be a scam that only takes peoples money with out a chance to win a prize

    Customer Answer

    Date: 11/16/2023

    The company has offered a refund VIA gift card currently pending confirmation that the gift card processes, the leaves my only remaining complaint of the company needed to fix the machine so that it is fair and possible to win.

National Entertainment Network, LLC is NOT a BBB Accredited Business.

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