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Business Profile

Yoga Studio

The Hyve

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Yoga Studio.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/01/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 20-pack of classes from The Hyve yoga studio, which was formerly known as ******************, on 7/11/2022 for $360. The studio changed ownership from ************************* to ************************* in July of 2022. I had used 12 of those classes before the studio unexpectedly closed permanently on 10/1/2022. There was no communication from ******* regarding the closing of the studio. I was notified of the closure by a former yoga instructor at the studio, and the instructors only received a few days notice. I attempted to contact ******* to receive a refund for the 8 remaining classes that I had purchased and not been able to redeem, but her studio email account had been discontinued and she never replied to my text messages. I had communicated with her previously via text at that same phone number regarding classes that had been cancelled and I was not automatically refunded for. I would like to be refunded $144 for those 8 classes I did not redeem. I strongly believe that all students who had remaining unused classes should receive a refund from *******. Her lack of communication about the studio's closure and the fact that the students were not issued refunds for services that she did not provide is incredibly disappointing and unacceptable.

  • Initial Complaint

    Date:10/11/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ************************* purchased The ******************** from ************************* and re-opened under the name The Hyve in July 2022. She had made physical changes to the studio as well as made changes to scheduling classes. Classes were more expensive than previously, and she decided to make it a High End Yoga and Fitness Studio when it had previously been known as A Yoga Studio that thrives on making yoga accessible.I purchased a 20 class pack from ******* on September 2, 2022 for $360.00.Students never heard A WORD from ******* regarding the studio closing apparently effective 10/1/22. I received a forwarded email from one of the former teachers describing ******** quiet exit from the studio. Allegedly, the yoga teachers employed by ******* were notified of the studios closing a few days before the 10/1 close date. NO information has been given to students who purchased her class packs.I feel that I, as well as the other yoga students who purchased class packs from *******, were defrauded. I believe that ******* likely knew she was unable to keep the studio financially afloat, and continued, AND STILL CONTINUES (based on her The Hyve account on Vagaro) to accept money for classes that are supposedly no longer available.I would like someone to look into *************************** business practices. I believe I am due a refund in full for a class pack that ******* likely knew could never be fulfilled by her studio.

The Hyve is NOT a BBB Accredited Business.

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