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Business Profile

Plumber

Rock Solid Plumbing Heating and Air
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/24/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Transaction with Rock Solid Plumbing: 7/19/23 Rock Solid Plumbing - Serviced Swamp Cooler, but then it didn't work. They charged me $262. I had him come back on Aug 8th, he claimed there was no fault on his part. He said he would refund the $262 on Aug 15th in front of a neighbor witness. He never mailed me the check as promised. I called ****'s Plumbing to come and look at it. They said the work had been done improperly and they had used the wrong parts. Rock Solid Plumbing hadn't even correctly put on the swamp cooler covers, causing water to run down my gutters. ****'s Plumbing fixed it all and it cost me $450, because they had to tear out all of the incorrect parts, etc. and then do the job right. Put correct pads in and put the covers on correctly. I am asking that Rock Solid refund me the $262 as previously promised, and the $450 I had to pay to correct their mistakes. I have 4 pictures that ****'s Plumbing took for me to document the poor work. One picture is showing how it should have been done as ****'s Plumbing did.

    Business Response

    Date: 09/11/2023

    We have made sure to communicate with you through this process and have explain all this previously. Your swamp cooler was serviced correctly and then you called back due to a leak coming from the doors on the cooler. This leak was fixed and then the doors were placed back on the cooler the way they came off originally. The pad that we took out was replaced with a higher quality pad but was absolutely the correct pad. I have attached a picture of the pad that was taken out, this is a screen shot that shows the date so you can be assured it is your pad. Your cooler was working when we left. We are sorry that you were unsatisfied with our work and have issued you a refund for the $262. We have not responded to your voicemail left Aug 18th as is was threatening and inappropriate. Again a refund has been issued to you for the service fee you paid. 

    Customer Answer

    Date: 09/16/2023

    Better Business Bureau:

    I have reviewed the response made by the business, and find that this resolution is satisfactory to me.

    Regards,

    *******************

    Customer Answer

    Date: 10/10/2023

    I would like to reopen this complaint since **** at Rock Solid sent you a letter stating he would pay me $262.00 dollars for the botched up job he did on my Swamp Cooler.   He admitted to the BBB that he was at fault and he would pay me.  This all happened Sept. 14 and I have not received any money from him.   I would like you to reopen the case.   Please keep me informed.

    Thank you
    *******************
    *******************

    Business Response

    Date: 10/11/2023

    Please read our prior response. The check was mailed to you on 09/08 to our surprise it was then returned to us a week and a half later on 09/20. We put it back into the mail asking for a second attempt at delivery on 09/22. You should have received this by now. We apologize for any delay as that was unintentional. If not received please call us and we will overnight another one. 

    Customer Answer

    Date: 10/11/2023

    I did not receive any money from Rock Solid plumbing as they said I would receive $262.00 in your message to me.

    They have been over in my Mobile Home Park (Meadowlark)  but never paid me.

    Customer Answer

    Date: 10/12/2023

    Complaint: 20513091

    I am rejecting this response because:

    Consumer
    Most Recent Message
    Date Sent: 10/11/2023 5:38:18 PM
    I did not receive any money from Rock Solid plumbing as they said I would receive $262.00 in your message to me.

    They have been over in my Mobile Home Park (Meadowlark)  but never paid me.

    Regards,

    *******************

    Business Response

    Date: 10/12/2023

    Please read our response from the other day. If you have not received this check please call us so we can overnight one to you. 

    Customer Answer

    Date: 10/16/2023

    from: ******************* <*******************>
    to: ***** Look <**************************************>
    date: Oct 13, 2023, 6:16 PM
    subject: Re: Message from BBB

    Hi *****,

    The office lady from Rock Solid came over with a check after I called them.

    *******************

Rock Solid Plumbing Heating and Air is BBB Accredited.

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