Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/15/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I scheduled a showing of A PROPERTY AT ***** * ***** *** ******** **** ** ON JULY 20TH. I WENT TO SEE IT AND CALLED MICHELLE THE LISTING AGENT AND ASKED HOW TO APPLY. I IMMEDIATELY APPLED AND CALLED MICHELLE TO LET HER KNOW THAT I HAD SUBMITTED MY APPLICATION. SHE GAVE ME THE NUMBER TO REAL PROPERTY MANAGEMENT AND TOLD ME THEY ARE CLOSED ON THE WEEKEND AND I SHOULD CALL MONDAY TO SEE WHERE WE ARE AT. MONDAY MORNING MY HUSBAND CALLED AND WAS TOLD THAT THERE WAS ONE OTHER APPLICANT IN FRONT OF US AND THEY WOULD HAVE 24 HOURS AFTER THEY WERE APPROVED TO MAKE A DECISION. MY HUSBAND WAS TOLD THEY WOULD GET QUALIFIED THAT DAY OR THE NEXT. MY HUSBAND CALLED EVERYDAY AND ON FRIDAY WHEN HE WAS TOLD THAT THE FIRST APPLICANT HAD DECIDED TO NOT TAKE IT. MODAY, MY HUSBAND CALLED AND WAS TOLD THAT THERE WS ANOTHER APPLICANT IN FRONT OF US!

  

  Business Response

  Date: 09/09/2022

  According to our records, Ms. ******** or Mr. ****** viewed our property
  located at ***** * ***** *** on July 30th, contrary to what was
  stated in the complaint. We received an application for this property on July
  30th. On the Monday following, August 1st, we did speak
  with the customer on the phone to let them know there were applications ahead
  of them in line. We had already received 3 other applications on the property
  from as early as July 23rd, placing them at 4th in line for the property. The customer continued to call our staff
  every day following to get an update on where they stood in line. The 1st and 2nd applications in front of them in line were denied and the 3rd was approved. These 3rd applicants did initially bring in their security
  deposit but ended up withdrawing and did not move forward with signing a lease.
  At this time, which was on Monday, August 8th as is stated on the
  complaint, we called Mr. ****** to let them know that their application was now
  1st in line. They then told us they no longer wanted to rent out the
  property and told us to withdraw their application.

  Customer Answer

  Date: 09/13/2022

  Complaint: ********
  
  
  
  I am rejecting this response because: What has been stated is NOT true. The only truth is that after 2 weeks of lies, we did tell them we weren't interested. We were also told that if we weren't selected, our credit wouldn't be ran and we wouldn't be charged. They owe us our money backband shouldnbe ashamed the way they treat their potetial clients!
  
  
  
  Regards,
  
  
  
  ****** ********

  

  Business Response

  Date: 09/16/2022

  We do not agree with the complaint the customer has made and
  continue to assert what was stated in our previous response. In order to
  resolve the issue, we would be happy to refund the customer; however, we cannot
  find that we collected payment from them at any point. If they would provide
  guidance to us on when and how they paid us, we will be happy to send a reimbursement.