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Business Profile

Tutoring

Tutoring Excellence in Longmont, Loveland and Fort Collins

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Tutoring Excellence in Longmont, Loveland and Fort Collins's headquarters and its corporate-owned locations. To view all corporate locations, see

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Tutoring Excellence in Longmont, Loveland and Fort Collins has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/30/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi, my daughter Nicole, who at the time entered into a contract with Tutoring Excellence in Fort Collins and paid $1,900 on 02/16/22 in order to get help with an Algebra 2 math class she was struggling in. At the time she entered this contract there was someone there that could help her. After using 10 hours of help from this teacher he left and there was no one else that could help. Nicole failed the class and had to take it again. Ever since then my daughter and now I have been trying to get an refund. I have all of the documentation regarding the refund of $1,345 that was to be repaid. I also said there could be a repayment schedule that could be set up and Cherilyn with Tutoring Excellence was the one who came up with the schedule. Yesterday, Aug. 29th she had agreed to pay $400 towards the total. This didn't happen and she is not returning my calls. Any help will be appreciated.

      Customer Answer

      Date: 09/06/2023

      from: Suzanne Morine <[email protected]>
      to: [email protected]
      date: Sep 6, 2023, 11:38 AM
      subject: assigned ID 20543729

      Hi, I wanted to let you know that my complaint assigned ID 20543729 against Tutoring Excellence of Loveland was resolved with a refund total of $1,345 on 09-06-2023. I truly believe it was only because of this complaint filed with the BBB that this was resolved. I really appreciate what the BBB does to help protect consumers. Thank you again!!

      Suzanne Morine
      [email protected]
      970-217-6905  cell

    Tutoring Excellence in Longmont, Loveland and Fort Collins is NOT a BBB Accredited Business.

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