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Business Profile

Health and Wellness

Iris Herbals LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health and Wellness.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/09/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/15/24 I paid $350 via website (apply pay) for wellness consulting services. I never received follow up on how to book the services, complete Intake forms or the next steps. Thorough check through all email folders and spam show nothing was sent. I reached out for a refund and have been responded to rudely and they have refused a refund. I no longer feel comfortable working with this person in a health capacity where I need to share private information and have a safe relationship. I am seeking full refund

    Business Response

    Date: 01/03/2025

    **** states that she never received my followup confirmation email, when in reality it went to her spam folder. I am trying to find the deleted emails to show our entire conversation vs the selected emails she sent. At this point, I will refund her, even though that's not what's ethical. I will refund her as soon as I know these false allegations will also be removed from BBB. Thank you kindly, ****** ******. Please also note that Iris Herbals is NOT the correct associated business. I have two businesses and **** used the incorrect one. 

    Customer Answer

    Date: 01/08/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me due to the refund being issued.  I do not agree with her statement in the response as the emails from her business were never sent to me and I have email communication to her stating that fact after searching. 

    Sincerely,

    **** ******

Iris Herbals LLC is NOT a BBB Accredited Business.

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