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Business Profile

Machine Shop

Art's Clock Shop

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Machine Shop.

Complaints

This profile includes complaints for Art's Clock Shop's headquarters and its corporate-owned locations. To view all corporate locations, see

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Art's Clock Shop has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:12/05/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took my clock to be restored to this shop called Art's Clock Shop. He restored it. However, upon picking it up. I brought it home and it worked just fine for the first 2 days. On the 3rd day it started to act up. When it was like 5 pm it would chime 4 times, then on the 5th day it started to do the opposite. When it was like 5 pm it would chime 6 times. I reached out to the person who did the repairs which is the owner. he advised me on how to correct the issue. I did what he told me to do. However, it didn't fix the issue. I have been texting him and calling. He will not return my calls or text. I have also because his shop is 2 hours away, told him he needs to come to me. I've went to him twice to drop off and pick up. IK can't even afford to support myself. Although, I still paid him ridicules amount of money for a clock to be restored which he told me in his expert opinion my clock was worth a lot. And I should have done this research prior to taking him my clock. The clock is only worth about at the highest price on the auction site was $500. And that's at best. I would never agreed to have my grandmother's clock that was passed down to me restored or at least not until I was more financially stable. When it was not actually worth anywhere near what he charged me to restore it!! I want this issue addressed as soon as possible. Please I gave him a deposit to start the work with a money order. Then paid it off with cash.

      Customer Answer

      Date: 12/23/2024

      In regard to the complaint against Art's Clock Shop. I am emailing to inform you, that the person or the owner of Art's Clock Shop, will not return my calls or text msgs. 

      He took my $950 and did not assist me when I called left msgs and texted him, informing him of the issues with the repairs he preformed. And that he needed to assist with this. He did text me once telling me how to resolve the issue. 

      When I told him it didn't work and he either needed to give my money back or he needed to come to my home and fix the clock.

      I have driven an hour and a half to drop it off then to pick it up. So, he needed to come to me and fix it. Once I told him that he then stopped all contact with me, hasn't communicated with me at all. Which is why I made the complaint.

      Business Response

      Date: 12/30/2024

      Consumer was explained the cost upfront. She put off paying for the repairs and talked about hardship issues. She said the clock was very important to her since it was from her grandma and her brother had accidently broken it. I did not provide her with an appraisal. The clock was repaired with new parts, and returned to her. When she called I explained to her the need to wind the clock. She was also given written instructions. Refunds are not due and will not be provided. I will look at the clock. 

      Customer Answer

      Date: 12/30/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau®:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ******* ********

    Art's Clock Shop is NOT a BBB Accredited Business.

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