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Business Profile

Guide Service

Rocky Mountain Adventure Rentals, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/23/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 25 th and 26 th I rented a snowmobile for the day. So 2 days were rented. When I got home I realized they had charged me for 5 days! I called and was told that it was a glitch and I wasn’t the only one that was charged for extra days in the end of January. I find it hard to believe as each charge was a different amount, varying from $542 to $490 that this was not human error or intentional hoping no one would notice! I have been calling every day, and have had only 2 days refunded. Which means they still haven’t appropriately handled the situation

    Business Response

    Date: 04/03/2023

    Hello
    To whom it may concern.  We have a 7 day cancellation policy.  We are booked solid for most of the winter.  We expect our reservations to be fulfilled.  This customer had booked for multiple days in the middle of our busiest time of year.  Had the customer told us we wanted to cancel even 24 hours prior we could have resold the machine he had booked.  He canceled the morning of the rental and didn't not give us a chance to be able to resell this machine.   Why should our business eat the cost of him canceling at the last minute?  We have people calling all the time and we turned multiple people away who wanted to rent our machine because he had reserved it.  In fact, this customer has gotten his money back without this complaint already due to the rules of the credit card companies.  So long story short, our business honored the taken reservation and received a small fraction of the money due.  We wish this person the best of luck in the future.     
    --
    Clay B******
    C.O.O.

Rocky Mountain Adventure Rentals, LLC is NOT a BBB Accredited Business.

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