Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/10/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered and paid in full for a pair of moccasins. 9 months later and I've received nothing. I've reached out several times, with text and email conversations saved. I got promises for a few weeks, then no response at all. I asked for a refund, no response. I just want my money back.

  Business Response

  Date: 05/10/2023

  Hi ****,

  We have issues you a refund check as you asked. It was mailed out Monday afternoon. Check number 1361

  We do apologize for the first pair being lost in the mail and that we were unable to make a new pair as quickly as we hoped for. 
  

  Thank you

  Customer Answer

  Date: 05/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **************************************

• Initial Complaint

  Date:10/03/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I began doing business before this date. This is the date and situation Im having trouble resolving. May 11 2022. I sent a money order for ******. The end of May they wrote asking about my order. It was wrong. I sent correct order back email. I checked again on my order in late September and August. Finally I receive a package from faemoon. It is not my order. At this point I ask for a refund and on my own money sent them back their mistakes. I received a check for ****** with no communication. I was emailing ******* and when I told him of his mistake. He stopped communication. I then contacted **** and she assured me she would send the rest of my money. I received a check for *****. I txed her told her again of their mistake. She then she tells me it cost her **** to send the wrong order. Then she shoots photos of their refund policy. Told me I became so upset that they felt it best to reimburse **** have all emails and tx messages and money order receipt to support my position.Im being charged **** for their mistakes. It cost me to send the package back as well. I am an elder. I dont appreciate being nickeled and dime. Simply trying to support indigenous artists such as my self. Thank you for reading my email. And thank you for your time.

  Business Response

  Date: 10/24/2022

  The check was mailed to the address on your return package. I will call the bank this morning and cancel the check and will mail a new one out to you.