Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/10/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Jul 1, 2023 at 8 am, ***** and ****** *********, owner of **** **** ** ** *****, and property managers ****** and ***** ***** (***** ******** **********) met with Neilson N**** at **** **** ****** to discuss the scope of two projects: 1. Repair and upgrade an existing wall separating unit 2 from the rest of the building. This was the first item to be done. It wasn't, and he said he needed the $6,260.00 below first (which we paid on 7/28/23) and then he would do the wall. We paid him 50% of the wall job ($1,934.46 by credit card on 10/24/23) to repair the wall. He didn't show up to work on the wall, has not returned calls or emails and has not returned the money. Wall is still unfinished. 2. Prepare plans and remodel an apartment in the building. N**** said he would start on this task first and needed $6,260.00 to hold the plumbers and the electrical subcontractors, to prepare plans and submit permits. We paid $6000 per check on 7/28/23 (see attachment) and never received plans. No work is scheduled, there are no subcontractors and permits have not been submitted. Our property manager and ourselves have contacted N**** numerous times in the past 2 months by email, phone and text. He is not responding and seems to have disappeared.

• Initial Complaint

  Date:03/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  HE CAME TO INSTALL A FAN LIGHT AND THEN WE DISCUSSED THE BATHROOM REMODEL. WE DISCUSSED THE PLANS AND AGREED ON WHAT I WANTED DONE. HIS CONTRACT WAS FOR $4814.39 AND HE STARTED ON DEC. 02, 2022. I SHOWED WHAT ITEMS I HAD INCLUDING ALL THE BIG COSMETIC ITEMS TO INSTALL SUCH AS VANITIES, LIGHTS, FLOORING,FAUCETS,SHOWER AND PAINT. ***** STARTED THE JOB WITH USING A PLUMBER AND AN ELECTRICIAN IN DEC. THEN ***** COMPLETED IT HIMSELF AND CHANGED THE TOTAL PRICE ON DEC. 28 2022 AND I PAID HIM $5982.43 FOR SOME ADDED ELECTRICAL AND PLUMBING SUPPLIES. I PAID FOR SOME ADDITIONAL ITEMS ON MY HOME DEPOT CARD. ***** KNEW HE WAS COMING BACK FOR SOME TOUCH UP ITEMS LIKE PAINTING, NAIL HOLES, INK SPOTS,SHOWER WAS LEAKING WATER ON FLOOR. WE SET UP AN APPOINTMENT TO DO THESE ISSUES FINALLY ON JAN.23,2023 AND HE DIDNOT SHOW UP OR CALL. I CALLED AND TEXTED EVERYDAY. FINALLY TALKED TO HIM, HE SAID HE LOST HIS PHONE,GOT A NEW ONE AND SAID HE WOULD COME ON FEB.03,2023. HE DID SHOWUP AND I GAVE HIM LIST,HE DID SOME BASE BOARD TOUCHUP PAINTING,CAULKED THE SHOWER,REMOVED INK SPOTS,MIRROR HOOKS REMOVED,REMOVE TRASH AND SAID HE WOULD COME BACK ON FEB.08,2023 WITH LADDER AND ROLLER TO PAINT WALLS AND FIX THE SHOWER WALL ON TOP. ***** CHANGED TO FEB.10,2023 AND DIDNOT SHOWUP. I TEXT EVERYDAY AND CALLED MANY TIMES. I CALLED ON A DIFFERENT PHONE ON MARCH 02,2023 AND HE SAID HE WOULD BE HERE TO FINISH ON MARCH 06,2023 HE DIDNOT SHOW UP AND I TEXT HIM EVERYDAY AND CALL AND NOW NO RESPONSE SINCE THAT DAY. I NEED THIS FIXED ASAP AND HE SAW THE LIST, HE SAW THE PAINT ON WALLS DOES NOT MATCH,HOLES IN WALLS,TILE NEEDS CAULK AND GROUT,SHOWER TOP NEEDS REPAIRS AND PAINT,BASEBOARD AND WINDOW FRAME NEEDS PAINTING,HE HAS MY BATHTOWEL BAR,PLUG DOESNOT WORK,HE WAS GOING TO TURN THE LIGHT DOWN AND PAINT THE CEILING PLATE? HE HAS THE LIST AND ***** AGREED TO FIX AND FINISH ASAP BUT NO CALLS,NO RESPONSE FROM HIM? I AM A SENIOR CITIZEN AND MY HUSBAND PASSED AWAY,SO I NEED HELP WITH THIS PROBLEM ASAP.

  Business Response

  Date: 04/11/2023

  Hello, my name is Mr. **** or ***** ******* calling regards to a complaint from ******* ****, guess march 15th, me and her had already settled that situation with a refund of money and other options for other people to come take care of the job that she just did not really have. It was just scheduling in the long run, but also in the fact that she kept changing things throughout the project and made it very difficult. So, I ended up refunding her some money and giving her options for other people that could satisfy her needs to getting the the minor painting done and a little bit of drywall completed. Thank you.

  Customer Answer

  Date: 04/14/2023

  I AM REJECTING THIS RESPONSE BECAUSE: OWNER ***** ******* DIDNOT FIX THE PROBLEMS OR FINISH THE JOB I PAID HIM FOR. ***** EVEN CHARGED ME MORE MONEY THEN ORIGINAL CONTRACT. HE HAD THE FIXIT LIST TO COME BACK AND DO. 1-THE SHOWER STALL TOP NEEDS DRYWALL REPAIR AS IT IS BLOTCHY,NOT SMOOTH AND LOOKS BAD. 2-THE NEW FAUCET DRIPS. 3-THE CEILING PLATE NEEDS PAINTING AS I ASKED HIM TO DO SINCE YOU CAN SEE THE WRITING,THE 4 SCREWS AND CIRCLE FROM PRIOR LIGHT AS THE CEILING NEEDS PAINT TOUCH UP ANY WAY. 4-ALL THE WALLS NEED PAINTING AS THEY ARE NOT MATCHING,STRIPES AND DIFFERENT SHADES.***** SAID HE WOULD CHARGE ME $200.00 TO PAINT ONE WALL AS IT WAS THE WORST OF ALL THE WALLS.  5-THE GFI PLUG DOESNOT WORK AND NEEDS REPLACING. 6-WINDOW FRAME HAS OVERSPRAY TEXTURE ON IT STILL,EVEN THOUGH WHEN I SHOWED HIM HE PEELED OFF THE PAINT WITH HIS FINGERS AND REPAINTED. 7-NEW FLOOR IS BOWED AND NOW MAKES CREAKING NOISES. 8-TILES NEED REDOING AS NOW IN SANDED CAULK FROM TUBE,DIFFERENT THEN FIRST TIME,WHICH WAS NON-SANDED GROUT AND NOW THE WHITES DO NOT MATCH. THE SANDED HE WIPED OFF LEAVING WHITE ON IT,SCRATCHED THE TILE AND THE TOP OF VANITIES. 8-HE DID NOT INSTALL FAN LIGHT.
  HIS RESPONSE SAID I CHANGED THINGS: NOT TRUE> WHEN HE SAID HE COULDNOT PUT MEDICINE CABINET INSIDE WALL BECAUSE OF PLUMBING,I ASKED FOR IT ON THE WALL,HE SAID HE COULDNOT AS IT WOULD BE TO HEAVY, I CHANGED TO A MIRROR I HAD AND EASIER INSTALL ANYWAY.
  WHEN THE TILE FOR BACKSPLASH WAS TO SMALL BECAUSE IT WOULD FALL BEHIND VANITY,I CHANGED TO BIGGER TILES,WHICH WAS EASIER AND LESS TILES ANYWAY.
  HIS RESPONSE ON SCHEDULING:I TRIED TO SCHEDULE IN JAN.FEB.AND MARCH AND HE WOULD NOT RESPOND TO MY MESSAGES, TEXTS AND EMAILS. WHEN I FINALLY GOT AN APPOINTMENT HE WOULD CHANGE DATES AND THEN NOT SHOW UP AT ALL AND WITH NO PHONE CALL.
  IN MARCH I ASKED FOR HIS BOND CERTIFICATE AND HIS INSURANCE CERTIFICATE SO I COULD CONTACT THEM TO COME SEE THE PROBLEMS AND HELP ME GET THIS SITUATION RESOLVED.I ALSO CONTACTED B.B.B. FOR HELP.
  THEN I FINALLY HEARD FROM HIM IN MARCH. HE COULD NOT GIVE ME BOND INFO BECAUSE HE DOESNOT HAVE ANY. HE REFUSED TO GIVE ME INSURANCE INFO AND SAID SEE YOU IN COURT. HE QUIT,WOULD NOT FINISH,HE WAS RUDE AND YELLED AT ME,BLAMED ME AND SCARED ME AND I DONOT WANT HIM BACK.
  HIS RESPONSE ON HELP: HE DIDNOT GIVE ME ANY NAMES TO HELP ME.
  HIS RESPONSE ON MONEY: HE SAID HE WOULD GIVE ME $200.00 FOR SOMEONE TO PAINT ONE WALL. THEN HE SAID  $50.00 FOR GFI PLUG.
  I ACCEPTED  FOR THOSE 2 PROBLEMS ONLY AND HE KNOWS IT.
  **I STILL NEED SOMEONE TO  COME HERE AND SEE AND FIX ALL THOSE PROBLEMS AND PAINT AS I STATED ABOVE AND I CAN PROVE ISSUES/FIXES ALSO WITH HIS LIST AND PICTURES. I HAVE LOOKED INTO THIS AND FEEL CONFIDENT THAT NO ONE WILL FIX ALL OF THESE PROBLEMS FOR THE $250.00 AND I NEED IT DONE/RESOLVED AS THIS HAS ALSO PUT ALOT OF STRESS ON ME.

  Business Response

  Date: 04/20/2023

  Good afternoon, 

  In response to this, since I was under the impression that upon payment refund this arrangement was settled and it was just under a month before I was contacted, I will offer An additional $150.00, Since I do not believe That trying to go over there and repair these items for her will become more of a heated environment and cause her more stress. This will bring total refund amount too $500.00 And in Montrose area most handyman are charging $250.00 for a full day work. This payment will have to wait till the beginning of next month due to us having maxed out capital on projects for this month if completion earlier on other projects. Will gladly mail a check and regards to this complaint.

   In regards to specific statements of her response these are mine,

  price for original ESTIMATE was stated that it's is just an estimate and price could change, with removal of more plumbing since the plumbers she had hire two years before did not do the drains to code they had to be removed and redone, Could not see this until accessing the plumbing. Electrical was in the same realm where they did not have anything set up except for the GFI that she has stated that is not working. We did use the same outlet throughout the project and was working fine until our departure. That would have cost more money to repair. I did purchase a new one and gave it to her. The new floor installed is a vinyl flooring which will take time to adjust to the bulge that I showed her. The light that she is requested to have flipped over. I had voiced my opinion that it is too dangerous due. To the brace that hold the glass shades were not sturdy enough. Yes they are able to be reversed. But 2 of those clips would not seat all the And could result in them falling.

  In regards the paint she was charged for 3 Coats of paint to be applied to the walls. We were on our 5th coat and after speaking with many painters in the Montrose area. It was more likely that the paint itself was of poor quality. After avoiding that we would have to charge for that she stated it just a touch up on the whole wall. 

   The over spray on the trim. Was going to be addressed But during the painting stages she was indecisive on whether she wanted the hardwood look or the painted white edging.  

  I do understand how stressful it is for her to have too make so many decisions In regards to a bathroom that has not been completed in over the last 2 yeand after having to fire the previous installers. She is a very nice lady And it was much harder to have to cancel that type of project. And subject her to having to find someone else. I do hope this can be resolved In a peaceful manner.

  Customer Answer

  Date: 04/25/2023

  Complaint: ********
  
  I am rejecting this response because:
  I WROTE MY RESPONSE AND ATTACHED. I DONOT KNOW ANYONE THAT WILL FIX ALL THESE PROBLEMS THAT I HAVE STATED TO BE FIXED AND FINISHED  FOR THE $400.00  THAT ***** HAS OFFERED. I NEED HIS INSURANCE TO SEE THE FIXES AND COMPLETE OR SOMEONE ELSE  TO SEE AND FIX AND  ASAP..
  
  
  Regards,
  
  ******* ***** 

   

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]