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Business Profile

Storage Units

Northside Storage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage Units.

Complaints

This profile includes complaints for Northside Storage's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Northside Storage has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Northside Storage

      4152 N Townsend Ave., Montrose, CO 81401

    • Northside Storage

      713 US Hwy 50 Delta, CO 81416

    • Northside Storage

      201 Cedar Ave Montrose, CO 81401

    • Northside Storage

      1001 Buffalograss Dr Montrose, CO 81403

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/23/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received notice and harassment from them saying that I was in violation of rental agreement.
      I have paid all fees in time every month and have been insured since renting. They have threatened to dispose of my property, value in excess of $1500.

      Business Response

      Date: 01/24/2024

      The consumer in this complaint is our tenant and after
      emailing and texting our tenant several courtesy reminders to provide our office
      with the required proof of current insurance, the tenant remains non complaint.
      The tenant also has been unresponsive to our multiple phone calls and voice
      mails; the tenant has only replied with vulgar emails and has not provided the
      requested proof of current insurance.  On January 22, 2023, our office
      began the termination process per the terms of the tenant’s lease agreement,
      executed with our business on January 19, 2023. In summary, the termination notice states
      tenant has until 5:00pm, February 1, 2024, to remove all tenant’s personal property.  Past this deadline any personal property
      remaining in the tenant’s storage unit will be disposed of per the terms of the
      said lease agreement and Colorado state statutes.


      Our office is willing to refund any prepaid rent after
      February 1, 2024, if the tenant will schedule a phone conversation to speak
      with our General Manager regarding a resolution before the termination notice
      deadline. Our General Manager may be reached at the following email address: ****************************


      Please contact our office with any questions or if further
      information is necessary.  

      Customer Answer

      Date: 01/25/2024

      Complaint: ********



      I am rejecting this response because:

      They had my insurance. I am in the process of filing my lawsuit against this business for the value of my property. I have Not received any phone calls or messages from this business. I have been out of town tending to a personal family matter





      Regards,



      ***** ******* 
       

      [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

    Northside Storage is NOT a BBB Accredited Business.

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