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Business Profile

Burglar Alarm Systems

American Home Security LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Burglar Alarm Systems.

Complaints

Customer Complaints Summary

  • 116 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/18/2023

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company will not stop calling me.

  • Initial Complaint

    Date:07/14/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They call me several times a week after asking to be put on their Do Not Call! Every time they just make another number and keep calling. Who would want to do business with this kind of company?

  • Initial Complaint

    Date:07/13/2023

    Type:Customer Service Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They keep calling me every day and sometimes multiple times a day. I have told them to put me on the do not call list and I have warned them about filling harassment charges on them.

  • Initial Complaint

    Date:07/12/2023

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I receive on average three calls per day from this company from different phone numbers. This has been for four continuous months. I cant find a valid email address or phone number for this company to ask for these calls to stop. I need a resolution for these harassing phone calls.

  • Initial Complaint

    Date:07/12/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have no idea who sold my number to this trash company, but I do not own a house. They call and when I tell them that I do not own my own house they hang up just to be able to call me again. Heres a thought lets not waste each others time, ************** people who can use your service. My number is on the do not call list. Was this list a suggestion or an actual demand? I detest paying a cell phone bill to be harassed by a company that I didnt give permission to call me. I block every number that they contact me from, only for them to contact me from another similar number. I really want them to remove my number from their rolls.

  • Initial Complaint

    Date:07/11/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I repeatedly get contacted by spam calls averaging 3 to 5 times a week. Even blocking the previous call numbers keep calling from other numbers. I have requested to be no longer contacted and still receiving calls.

  • Initial Complaint

    Date:07/10/2023

    Type:Customer Service Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company calls multiple times a day for almost every day for the last 5 or so YEARS. I have requested too many times too count, they stop calling me. They called again today at 8:47 am I asked for a manager and he promised that would not ever call again and they they called again at 10:40 am today. **** from sales gave me a manager. The manager would not give me his name I explained that my # is on the do not call list with the *** and not to call me anymore. He then hung up on me. I have tried calling the number back but it is a fake phone number. I am very ill and am trying to literally keep myself alive and this is just too much. Please help.

  • Initial Complaint

    Date:07/05/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company calls multiple times each day, nearly every day and won't stop despite repeatedly asking them not to call. I'm on the do not call list. This occurs during the work day. It's really ridiculous.

  • Initial Complaint

    Date:06/28/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This alarm company continues to call me each day repeatedly after telling them to stop calling and that Im not interested in what theyre selling . But know another person calls and again I tell them the same thing, stop. But now the original female calls from a different number. Now Im heated because its a game for them and Im not playing. And this issue continues back and forth for now two years on my government work phone. But the kicker is that the dont call list u think youre being put on is definitely a joke. Why is a company that pressed and think that after all the headaches you would ever consider using them.

  • Initial Complaint

    Date:06/27/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I HAVE NO IDEA HOW THIS COMPANY GOT MY NAME AND NUMBER BUT THEY CALL 10 TIMES A DAY FROM VARIOUS NUMBERS AND NEVER STOP AFTER NUMEROUS COMPL;AINTS OVER AND OVER.. ABUSIVE CALLS

American Home Security LLC is NOT a BBB Accredited Business.

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