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Business Profile

Burglar Alarm Systems

American Home Security LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Burglar Alarm Systems.

Complaints

Customer Complaints Summary

  • 116 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/27/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I receive MULTIPLE calls a day from this automated voice for home security systems for almost the an entire year. Always a robocall, but incessant! Every day - multiple times a day. This has to stop or a class-action lawsuit could be filed against them much like the cruise line robocalls I had years and years ago. It's harassment at this point. No one will take me off of their list as I have asked numerous times.

  • Initial Complaint

    Date:03/23/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    American Home Security is still doing robo calls. I have asked so many times to be removed from their list & I'm on the do not call registery. I have also filed a complaint at *********.org . They call seversal days a week & up to 5 or more times a day. I block the numbers but doesn't help. All call are from different numbers and come up on caller id from different compaines or people.They called at 1:14 pm March 22, 2023 then again at 1:36 pm March 22 2023. I have also started keeping a log of the times they call the numbers called from and what name comes up on caller id & also will be reporting each time.

  • Initial Complaint

    Date:03/20/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have blocked American Home Security countless times-the robo calls start at 7am though 8pm. They continue to change numbers - A woman named ********* continues to call after being told to stop. I have filed this complaint 3 times and no this is fixed. I am asking for the last time please resolve this.

  • Initial Complaint

    Date:03/17/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I get at least 3-4 robo calls a day from this company. I have stayed on the line for person and asked to be removed and they hang up on me. Theres no way to remove me from this list. There is no option to push a button to get removed. I have blocked every single number that they have coming through and still continue to get numbers and get through. This is also a business line and theyre interfering with my business. This needs to stop it is harassment at this point this is been going on for at least six months. I have tried various ways to get off of this list, and there is no way to do so.

  • Initial Complaint

    Date:03/15/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    American Home Security constantly robo calls multiple times a day, using different numbers. No matter how many times I block the number, another call comes through on another number. I have requested several times to be removed from their call list, without any result.

  • Initial Complaint

    Date:03/08/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have asked this company many times to put me on their do not call list. I receive calls all the time. They will not quit calling me trying to sell me an alarm for my house. Im not even a home owner. Im on the national do not call list but thats a joke since it dont work and I get telemarketing phone calls all the time. Any help would be appreciated. I work odd hours and need my sleep.

  • Initial Complaint

    Date:03/08/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Same complaint as everyone on here and all are unresolved. The robo calls are out of control! **** times per day no matter the time so much so I havent answered my phone in a couple years unless I know Im expecting a call. This morning it is 8:44 and I have had 4 calls from them. If you speak with a live person they will hang up on you if you ask to be taken off the call list. If you ask for more information about their security system be emailed to you they will not email just keep calling. The most concerning part is the potential to build a database of people with and without home security systems. This is dangerous and should be resolved. Sometimes they use different names like **************** Home Security but its the same format and obviously the same entity so if this is a legitimate business we are complaining on there again should be some resolution.

  • Initial Complaint

    Date:03/08/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I Receive multiple phone calls every day. I receive anywhere from 5 to 15 calls from multiple phone numbers from this business. Each time I answer the call. I request that the party remove my phone number from their call list. I am on a national do not call list. I advise them that they are harassing me and I demand that they cease and desist any contact to my phone number.Within 10 to 15 minutes after advising a representative from American home security of the same request to remove my phone number from their call list. I will receive another 2 to 3 phone calls from different extensions with the representative indicating they are from American Homes Security.The representatives of this company now continue to up there harassment by calling at all times of the day-and-night and again increasing the number of calls that they make. To my only one phone number.I have declined all of their service sales inquiries I do not Provide them any information. I advise that I am not interested and again continue to request that they discontinue harassing me with their phone calls and to remove my contact from their. Sales list I have come to the believe that anyone that declines this company's service or to engage with them, they continue to ramp up their harassment and their calls.

  • Initial Complaint

    Date:03/03/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have asked this company to stop calling me over a long period of time. The calls will stop, but it is only a matter of time when they begin again. I have received a large amount of calls, but can't recall the exact number. It has to be greater than 25.

  • Initial Complaint

    Date:03/01/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    American *************** has robo calls that are listed from other numbers. No matter how many times I block the number, it is redirected to another. Today, the call said it was from our local hospital. How can they do this? I finally answered all their questions and got to a live representative and told them I wanted to be removed from their call list and the agent (from another country) hung up on me.

American Home Security LLC is NOT a BBB Accredited Business.

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