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Business Profile

Design Contractors

Precision Design and Construction Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Design Contractors.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/07/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Precision Design and Construction Inc decided not to complete the project and did not return the deposit of $1000.00

    Business Response

    Date: 03/16/2024

    Dear ***(s),

    The dispute of $1000.00 was applied to monies owed from a previous job (materials ordered after the initial bill was paid) and time spent redesigning the current job, 11 hours in total, billed at $75 per hour for redesign and consultation fees, were added to the final invoice. The total still owed was $1000.00. An invoice was sent, and no additional monies are owed or to be refunded.

    Cordially,

    ***********************

    Customer Answer

    Date: 03/20/2024

     
    Complaint: 21378341

    I am rejecting this response because there were no monies owed for a previous job (in fact a refund was supposed to be paid - complaint #********) and we made a deposit for a product that to be delivered which the business decided not to complete.

    Sincerely,

    ***********************

    Business Response

    Date: 04/18/2024

    The final invoice dated 03-01-24 indicates the application of all payments including extra parts requested and design fees

  • Initial Complaint

    Date:03/07/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A credit of $325 is due because Precision Design was able to use existing top and side bulkheads.A refund of $400 is due because we kept the old unit..

    Customer Answer

    Date: 03/07/2024

    Our last communication with  Precision Design and Construction Inc was on the morning of March 1, 2024

    Business Response

    Date: 04/16/2024

    As you can see, the amount invoiced included the $325 reduction for the re-use of the original bulkheads. And a reduction from the $400 down to $200 was included for the haul away and dump fee that was not necessary. The full amount of $400 was not deducted due to the labor cost of dismantling and removing the existing unit which amounted to $200. The customer was charged for the products delivered and the labor included to install the products. The additional costs incurred from the previously uploaded final invoice included additional products that were received as well as costs incurred in the multiple re-designs of the newer project. As stated in the earlier response, no additional monies are owed from the customer. the retainer paid on ****** covered all costs. 

Precision Design and Construction Inc is NOT a BBB Accredited Business.

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