We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Personal Trainer

Core Progression Elite Personal Training

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Personal Trainer.

Complaints

Customer Complaints Summary

  • 14 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/31/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been coming here for a year almost; but Ive just about had it. I am going to cancel and ask for a refund since I still have 4 months left here at ********** core progression. Theyve switched managers and the person that not manages this place is the person that everyone keeps talking about. He is the one that is selfish and rude, also majorly self entitled. *** never had an issue with him leaving training session for a run but hes asked, can I leave to go for a run around **********? Ill be close kinda thing. I was like what? What about our training session that I just paid for? Hes a fake human and shouldnt be training others if hes not going to be here at the gym. Now, hes the manager! He doesnt even care. So rude and super entitled! You will see it when you come to workout.

    Business Response

    Date: 05/31/2023

    This is a fake client and a fake review please remove immediately 

  • Initial Complaint

    Date:03/28/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ************************************* and ****** are brothers that run this place. Both are basically self absorbed and ****** usually leaves to go for a *********** is always on his white I phone and isnt really nice. *** tried to work with ****** and its just not going to happen. Hes a horrible trainer. I just want a refund at this time

    Business Response

    Date: 03/28/2023

    Fake profile remove immediately 

  • Initial Complaint

    Date:03/21/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ************************************* and ****** are the only trainers not helpful. I cant believe they are still here. I dont want to come back. So narcissistic man. So mean too!

    Business Response

    Date: 03/21/2023

    Fake review. Remove immediately 

  • Initial Complaint

    Date:03/21/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This has been happening to me for two months now. Im over it. I want to cancel my membership, and Im not coming back. The trainers they have working here are pretty much into themselves. They are narcissistic, and the main one is Jordan ************* Hes always on his phone and leaves to run in the middle of a session. Im done. These are mean people.

    Business Response

    Date: 03/21/2023

    Fake review. Remove immediately 

  • Initial Complaint

    Date:03/20/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I want to cancel my membership, and ****** and ************************************* dont answer the phone. They are both brothers and cant help me. ****** is too self-absorbed, always on the phone, and very selfish. He leaves for runs when I get there. I want a refund and to cancel my membership, and these people are rude and very mean. Not nice at all. ****** is very narcissistic too.

    Business Response

    Date: 03/20/2023

    Fake account.  Please remove.  No client has been in our system with this name 

  • Initial Complaint

    Date:03/20/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My name is *************************. I want to say that Im canceling my membership and choose not to show up anymore. The trainers they have at ********** core progression are very self-absorbed and neglect clients. There is one trainer in particular that leaves clients for a run, his name is *************************************, and his brother is *************************************. Ive tried to cancel, but to no avail; I cant seem to reach ******. ****** is always on his white I phone and only seems to care about himself, not his clients. Very very narcissistic ****** is. This place makes me uncomfortable and brings anxiety, and I want to cancel. Thats it.

    Business Response

    Date: 03/20/2023

    Fake profile. Remove 

  • Initial Complaint

    Date:03/15/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Core progression ********** location in ******** is terrible. these trainers are very self absorbed, especially ***********************. you can spot him easily because he's always on his cell phone and neglects clients to run instead of training me. very negligent. his brother *********************** doesn't want to refund me, and I'm not coming back. if you see ******, you'll know he's the narcissistic one. he isn't a good person at all.

    Business Response

    Date: 03/15/2023

    Fake profile. Zero context with this individual remove immediately 

  • Initial Complaint

    Date:03/14/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I do not wish to come here anymore. Its expensive first off, and second I just dont feel comfortable with these trainers. They only care about how they look and themselves. Very self absorbed. ****** and ****** are the trainers here. If you see ******, youll know hes the narcissistic one.

    Business Response

    Date: 03/14/2023

    Fake profile we havent had any interactions with this person please remove asap 

  • Initial Complaint

    Date:03/14/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Two trainers make this place horrible. I just signed up a week ago. ************************************* and his brother ************************************* are horrible people. ****** leaves for runs and neglects clients. He makes us wait while he goes for his little run. ****** doesnt want to cancel my membership. Refund needed. Im over the narcissistic behavior here.

    Business Response

    Date: 03/14/2023

    Fake profile we have never interacted with this person.  Remove immediately 

  • Initial Complaint

    Date:03/13/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im over this place. They neglect clients. There is a trainer here that goes for a run while we are supposed to be training. I want a refund. I couldnt last even a week. His name is ************************************* and his Brother ************************************* doesnt want to resolve this narcissistic behavior of ******.

    Business Response

    Date: 03/13/2023

    This is a fake profile we have never had a customer with this name please remove asap!! This is a competitor 

Core Progression Elite Personal Training is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.