Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/24/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired Quality Construction & Remodeling (QCR), Robert Reese, in December 2021 to replace the siding on our home. We purchased the initial material order through a local lumber company. The project started February 2022 and was supposed to take 3 to 4 weeks. The project took 8 weeks (ending the end of April) and was 26% overbudget ($17k). The crew was constantly moving and repositioning scaffolding adding hours and hours to the project. We have several additional complaints about QCR.
  
  1. Halfway through job, QCR indicated we needed additional material. He over-ordered Diamond Kote siding (thousands $) that we payed for. Robert removed the unused siding from the job site, assuring us that it was his miscalculation and we would get a refund for the over purchase. This never happened.
  
  2. At 1 point, QCR had workers from another job fill our roll-off with waste material. We were paying for the dumpster rental. Not ethical behavior.
  
  3. QCR workers broke 2 expensive deck sliding door screens (which they removed during siding job). Robert assured us he would replace both door screens at his expense. We called many times.
  
  4. QCR workers hammered into electrical wiring in an electrical circuit. We had to hire an electrician to repair their damage.
  
  5. QCR left the jobsite a complete mess, leaving construction material, nails, insulation and bits of siding everywhere. It took us 3 solid days to clean this up.
  
  6. As of Apr 2023 we are still dealing with the City of Stmbt concerning "use tax" on the job. We paid QCR Use Tax for the extra material but he never submitted this use tax to the City. Now we are being forced to pay an additional $700 that he should have paid them. He has stolen this use tax amount due the city, & will not return calls from City of Stmbt or us.
  
  Mr. Reese after many attempted phone calls/emails has not given us the respect of answering the phone for any of our many attempts. QCR has stopped communicating with us period.

• Initial Complaint

  Date:02/23/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contracted with Robert R*** of Quality Construction and Remodeling of Oak Creek CO to remodel the kitchen in our condo in Steamboat Springs in August 2022. The job was supposed to take 2 1/2 weeks, it took 3 months and then was completed with shoddy work. We paid Mr. R*** in full based on photos he sent. Since we live in VA, we could not come out to inspect the final work until 3 weeks later. We had made 2 trips to Steamboat Springs in September and October. Nothing had been covered in plastic so a heavy layer of dust covered everything in the condo. I could write my name on the wall in the dust. There were electrical boxes hanging off the wall under the kitchen sink. The dishwasher and disposal had been put on the same circuit and you couldn’t run one without the other. The dishwasher had not been hooked up to the water and had not been bracketed to the sides or the countertop. The handles of the refrigerator were on upside down. The foot bracket had not been installed under the stove. There was no water to the washing machine and the washer/dryer combo had not been leveled. The backsplash in the kitchen was crooked with some thick grout lines and some thin grout lines. Some grout lines had no grout. The under counter lights had been tacked up with nails. One under mount light was just left sitting on the counter. Mr. R*** refused to come over to discuss the remaining punch list. The two workmen he hired had no knowledge of how to do things and Robert did not instruct them. We needed to find a master electrician to come fix all the electrical problems. We needed to find an appliance repairman to hook up all the brand new appliances. Our property management company fixed a lot of the other issues for us. We spent $3745.42 in addition to the contract amount with Robert R***. We also paid a company to deep clean the condo to remove all the dust.

• Initial Complaint

  Date:11/15/2022

  Type:Order Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 10, 2022 we signed a contract with Robert R*** of Quality Construction in Oak Creek. At that time, we gave him a deposit of $150,000 which was to cover 100% of materials and 50% of labor. We were a little uneasy giving him that much money, but knew that the windows, doors and siding he was to purchase with it would be a lot. He didn't tell us until at least a month after we'd given him the deposit that he wasn't going to order the above materials until our building permit had been approved. That made us even more uneasy, since he had no need for the money until he was ready to order those materials In the meantime, he kept telling us our order was 'all dialed in with *****' at ****** ******. . Our permit was approved by the building department on September 21 and we sent Robert an email with assurance from us and our architect that it was safe to order the materials. He told us had talked with ***** at ****** ****** about our project and would be ordering the materials. But he never did and would never give us a straight answer - - said we were 'pressuring' him. We expressed our unease at his having so much of our money and got defensive responses. Finally, on October 21, a month after we had told him to order materials, I finally called ****** ****** to talk with *****. I was shocked to learn that he had not talked with her at all about our project! She told me she'd seen him in there everyday and he'd not even mentioned it. She had no filed on our project. She expressed grave concern for us and said Robert had just done a similar thing with another client. We were exceedingly concerned. We still hoped to salvage the project and get the money out of Robert through labor. We ended up ordering and paying for the materials, which cost a total of $89,000. Effectively paying twice for the materials. In the meantime, Robert had written bad checks to his employees, kept telling them they would get paid and then not paying them. There's much more!

  Business Response

  Date: 12/21/2022

  Quality Construction
  Robert R***
  PO Box 543
  Oak Creek, CO 80467
  ***** ********
  ************************************ 
  
  12-20-2022
  To Whom it may concern,
  On August 10, 2022, Quality Construction & Remodeling, LCC entered into a contract with ***** and ****** ********* to add an addition and remodel their home. A deposit of $150,000.00 was paid for this project. The money was initially intended for materials and half the labor needed for the job.
  On August 27, 2022, when the plans needed revisions and a building permit was held up, I focused efforts on demolition per owners request to keep the project moving. At which point I allocated all monies involved to pay for the reoccurring labor and waste management expense's involved with the demolition of the property.
  It had become clear that when the *********'s had returned from vacation that I had lost control of the job due to their constant interference. 
  On November 8, 2022, after multiple hospitalization's, Quality Construction has decided to terminate the contract due to abusive behavior  and constant interference by the *********'s.
  To date Quality Construction has put a total of $173,123.40 toward this project. (Please see attached documents for supporting documents.)
  Sincerely,
  Robert R***
  Owner

  
  

  Business Response

  Date: 01/03/2023

  ********** ********* ******* *********
  ***** ******* ************ * *********** *** **************************************
  ***** **** *** *** **** ** **** **
  ******** ***** *******
  *** ***** *** ****** ********* ********************** ********************
  Please see the attached documents and final invoice.
  Please remit payment to
  Robert R***
  PO Box 543
  Oak Creek, CO 80467
  
  Failure to do so will result in a Mechanic's Lien placed on your property.
  
  Thank You,
  
  Robert R***
  Quality Construction & Remodeling, LLC
  ************************************
  ****************************************************
  ************
  PO Box 543
  Oak Creek, CO 80467
        
  10 Attachments
   

  Customer Answer

  Date: 01/03/2023

  We would like copies of checks paid to workers to justify the claims of these hours.  We would like to verify with workers that those checks were received and cashed.  We have copies of checks that bounced and we know workers were unpaid. We also witnessed too many workers on the job with many of them standing around with nothing to do.  Also, too many hours to count when you were not here to direct them and they were waiting for you. (This was the same story we had gotten from one of your references - that the workers did good work when you were there to direct them, but that you were often not on site and they didn't know what to do.)  You also claim to have told workers to go home on several occasions, but they never got that message, and waited around here for hours. We finally had to make them leave on several occasions. You also claim not to 'trust your workers' and that they 'lie about their hours' - - direct quote from your texts to us. 
  
  We also have evidence, per your texts, that you were hoping to pay workers by collecting money supposedly owed to you from other jobs. This is illegal and demonstrates a misuse and co-mingling of funds which is a crime. Our deposit money was to be held in trust and spent only on our job and for the purposes specified (100% materials and 50% labor).  This did not happen. 
  
  We never received a single invoice during the entire time you were 'working' on our house. 
  
  Please note, we never approved any change orders, nor were we given any. Our architect has verified that you performed 60% more demolition than was needed without authorization from him nor us.  This is costing us a lot more to reconstruct in addition to the false claim of unauthorized hours for this demolition.  In addition, this work was done out of sequence and resulted in extensive pipe freeze, burst and water damage since you left pressurized water in an uninsulated shell of a house.  Furthermore, you are fighting the insurance claim, trying to blame it on us and two of the workers.  Totally unprofessional, unethical and downright nasty. 
  
  We repeatedly requested an accounting as far back as September/October and expressed anxiety over the use of our deposit funds. 
  
  Furthermore, we are completely flummoxed by the charge of $58,000 for excavation and need to see justification for that. It is well over the estimate and we watched the excavator, our daughter, do the excavation in just a couple of days, complicated, of course, by your poor site management and inability to provide dump trucks to remove excess material. You told both of us that we would be paying the excavator directly. You did not even incur the cost for the excavation other than the machine rental. We are glad to see you finally acknowledge the credit you received from ****** ***** since that had not been included in your previous attempt to justify expenses to us. 
  
  This invoice smacks of fraud and seems to be nothing more than a transparent attempt to justify misuse of our $150,000 deposit and to further claim we 'owe' you money.  Nothing is further from the truth! The contract states that the deposit was to cover 100% of materials and 50% of labor. You did not purchase the doors, windows and siding which were the major portion of the materials, which we ended up purchasing ourselves for $89,000.  You lied to us about talking with ***** at ****** ****** about our order as long ago as last August. You repeatedly told us our order was 'all dialed in' with *****. When we spoke with ***** on October 20, she said she had never spoken with us about our order and she had nothing on file for our project. She furthermore warned us that alarm bells were going off for her because of the window order you had placed for the owners of the ******* ****** job and then stopped payment on the check. (BBB - note - this is why ****** ****** will only take cash orders from Mr. R***)  Same situation, where you took their money to buy materials, and never did. There's a pattern here that's pretty obvious. 
  
  Again, NO CHANGE ORDERS were ever issued nor discussed with us.  No approval was given for you to purchase the scaffolding and rent back to us.  No approval was given for the over-demolition.  No invoices were ever issued during the job. 
  
  Perhaps you could explain to the BBB why ****** ****** has you on a "Cash Only" basis and won't take checks or credit from you.  
  
  Perhaps you could explain to the BBB about your $70,000 bounced check to the owners of the ******* ****** property. 
  
  You left us with a disaster! We are lucky a reputable contractor and a reputable, experienced concrete contractor agreed to take on the job. ******** ******* ************ had to re-do ALL the work you did on the foundation walls, because you didn't know what you were doing. The corner forms were incorrect and they said it was obvious you didn't know how to use the forms!  The outer corners were off by over 3".  We are definitely not paying you for the foundation work. 
  
  BBB - any questions, please contact us.  
  ***** and ******** *********
  ************
  
  
  On Wed, Dec 28, 2022 at 9:03 AM Quality Construction & Remodeling, LLC <************************************> wrote:
  Please see the attached documents and final invoice.
  
  Please remit payment to
  
  Robert R***
  PO Box 543
  Oak Creek, CO 80467
  
  Failure to do so will result in a Mechanic's Lien placed on your property.
  
  Thank You,
  
  Robert R***
  Quality Construction & Remodeling, LLC
  ************************************
  ****************************************************
  ************
  PO Box 543
  Oak Creek, CO 80467